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Written by a NHS patient
4th January 2024


I attended Whipps Cross hospital today for a Colonoscopy which I consider to be an uncomfortable and invasive procedure. I have nothing but praise for the Endoscopy and Bronchoscope Department. All members of staff with polite, efficient and, importantly caring. I want to specifically mention the three staff members that carried out the procedure. Kristan Keith Eco, Regina Villarreal and Alexander Hotouras. I have written a specific review for Alex but am unable to find the nurses listed on this platform therefore this review is for them. Both Regina and Kristan fully supported Alex, knew what they were doing and involved themselves with aspects of the procedure in addition to keeping me informed. This I greatly appreciated. Alex engaged both of them as extra “eyes” saying six eyes are better than two”. Top marks to Regina for being first to spot one of the polyps. This team work swiftly in harmony and good spirit. They are a credit to the department.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe