The Royal Marsden Hospital (Sutton)

The Royal Marsden Hospital (Sutton) 2020-12-20 Person 5 5 0

My worries and concerns, were alleviated by the knowledge and professionalism of the whole team, from reception to senior radiographers all did their best to make my stay safe, secure and worry free. I have no complaints whatsoever.

My 20 plus trips involved car parking. I was spoilt on these occasions by he hospital's decision to allow free parking. Being a pensioner this was a complete and welcome surprise. This is one thing that the hospital trust could contemplate for the future. Free parking for pensioners.

The Royal Marsden Hospital (Sutton) 2020-12-04 Person 5 5 0

All staff were wonderful, I had no meals and therefore required no assistance. My pain management has been discussed as well. A special thank you to Rebecca Law and her nurse colleague for making me feel at ease in consultation. The approached was measured and unobtrusive. Felt like mattered. Louise D'Costa - fantastic person to make you feel comfortable. I left feeling thoroughly informed and not anxious at all. Thank you all

You have a good process with the right people in it to drive standards. No amendments needed.

The Royal Marsden Hospital (Sutton) 2020-11-30 Person 5 5 0

Daniela was fantastic, explained everything and was always popping back to make sure I was ok. A real credit to the Royal Marsden

The Royal Marsden Hospital (Sutton) 2020-11-26 Person 5 5 0

Several of the questions here do not relate to my latest visit to Royal Marsden/Sutton as this visit was simply for a blood test. I have not responded to questions which were not relevant. The all round service on this visit was excellent - appointment was on time and nurse was very efficient.

Compared to my last visit, the Blood Test Centre was working in a much more efficient way yesterday. I had been given a time for my appointment and this was met exactly. I had been given an appointment time for my previous visit a few months ago but there was a serious delay (well over one hour) with no explanation given to patients as to what the issue was which obviously was very frustrating. However, the change on this visit was so vastly different - helpful staff and visit was over very quickly. Great service all round.

The Royal Marsden Hospital (Sutton) 2020-10-02 Person 5 5 0

Words can't quite express how grateful I am to EACH and EVERY single member of staff I have had dealings with at The Royal Marsden. Today, I had breast cancer surgery on Oak Ward. I don't think I've ever been so scared and apprehensive in my life, & yet the absolutely PHENOMENAL staff made a horrible situation into something bearable through their care and genuine kindness. Josie held my hand when I needed it most - she's an amazing lady. Pilar made me laugh, & it was so very needed. Both were incredibly compassionate & just wonderful. Miss Krupa and the other surgeons (two brilliant ladies) & the anesthetist completed my operation & left me in no pain. The very fact I am sitting here typing this from home, just a few hours after my surgery (& with a mobile arm), is testament to the exceptional care I have received. From checking-in, to the lady who gave me a meal, to the porter, to the ladies in the room who talked to me & looked after me as I was waking up from my anesthetic - every single person I came into contact with was nothing short of amazing. I feel incredibly relieved & I can't thank you all enough for being so kind & professional. Thank you so very much, Mercedes x

N/A Outstanding! Maybe recycle the menus so there's less wastage?

The Royal Marsden Hospital (Sutton) 2020-09-30 Person 5 5 0

From arriving to leaving it was a friendly and efficient process. I was in the care of a really nice nurse called Eve, who was on the Smithers ward. She made me very much at ease when I arrived explained the process of what was to happen in terms of getting ready and timings. I was then visited by the anaesthetist called Martin, who explained what he was going to do, so nice, with a sense of humour which made me feel at ease. I then had a visit from two of the surgical team, who introduced themselves, but sorry guys I cant remember your names. Again things were fully explained, they asked if I had any questions before they left, which made me feel like a person not just a patient. Then Mr Ramsey appeared and he always makes you feel relax and confident that the procedure will go well and have the outcome you expect, again a really nice manner, i could not ask for more in a surgeon. I do not know who took care of me as I entered the theatre, but they made me feel totally at ease, just giving me enough details not to worry me I think! Yet again back on the ward Eve appeared and took charge of me once I returned from the theatre, I was offered tea and sandwiches, delightful just what I needed, she disappeared with the order came back promptly with a tray, better than hotel room service! She was also looking after 3 other patients and her attention to us all in keeping us informed and taking good care of us was commendable. Overall I could wish for a better experience when have a procedure, I was so well looked after by all concerned, the Marsden is a wonderful hospital, all of the staff are focused on the care of their patients without a doubt.

The Royal Marsden Hospital (Sutton) 2020-09-17 Person 5 5 0

I was full of admiration for the knowledge and compassion of the staff. I felt very comfortable in their care. Excellent!!!!

I can't think of anything.

The Royal Marsden Hospital (Sutton) 2020-09-17 Person 5 5 0

The staff are always FANTASTIC!!!!!!! THANK YOU!!!!!!

Everything is always amazing.

The Royal Marsden Hospital (Sutton) 2020-09-10 Person 4 5 0

Out patient so some questions not relevant. Always treated well both by doctors and nurses

With the pandemic I was not sure what to expect but from the main door to the clinic I was aware all possible care had been taken.

The Royal Marsden Hospital (Sutton) 2020-09-07 Person 5 5 0

Some of the questions were non applicable i.e. meals and pain. However, my experience during my radiotherapy treatment was excellent and better than I expected. the staff were very caring and good listeners and, most of all, they treated me like a human being and made me feel safe in their hands. Also, the treatment sessions were very quick and relaxing.

I do not have any critisism as I believe you did everything professionally and, if there's room for improvement - I did not notice any.