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Written by a patient
26th November 2020


Several of the questions here do not relate to my latest visit to Royal Marsden/Sutton as this visit was simply for a blood test. I have not responded to questions which were not relevant. The all round service on this visit was excellent - appointment was on time and nurse was very efficient.

Suggested improvements
Compared to my last visit, the Blood Test Centre was working in a much more efficient way yesterday. I had been given a time for my appointment and this was met exactly. I had been given an appointment time for my previous visit a few months ago but there was a serious delay (well over one hour) with no explanation given to patients as to what the issue was which obviously was very frustrating. However, the change on this visit was so vastly different - helpful staff and visit was over very quickly. Great service all round.

Experience
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Call bell
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Meals
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Pain Control
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