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The Royal Marsden Hospital (Sutton)

Downs Road, Sutton, Surrey, England, SM2 5PT
 
1 2 3 4 5 24,542 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Medical Day Unit (Kingston),
15th April 2021


Have been having treatment at Kingston and Sutton unit since January 2020 and the assistance has been excellent.


Not Applicable

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
14th April 2021


The APU team were very courteous and helpful despite being short staffed, Margaret was lovely.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre Sutton,
1st April 2021


Last 3 points were not applicable


Clear sign posting for the direction to various departments

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
Rating not given.
Pain Control
Rating not given.
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1 2 3 4 5
Review of Medical Day Unit (Kingston),
28th March 2021


I did not stay . I attended the Medical Day Unit (kingston)


Everything was very good

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
Rating not given.
Meals
Rating not given.
Worries-concerns
Rating not given.
Pain Control
Rating not given.
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1 2 3 4 5
Review of Admission and Pre-assessment Unit Sutton,
27th March 2021


I had a pre-op assessment. Everything was done very quickly.


Everything was very well done

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre Sutton,
24th March 2021


The staff were efficient, caring and reassuring. I couldn’t have asked for more. Every single member of staff I met was friendly and kind and put me at ease.


Honestly nothing. The only stressful part I had was on arrival. My sat nav took me to the staff car park and I didn’t know how to locate the patient entrance. Luckily I had given myself enough time and found it with minutes to spare. If others have found this an issue it might be worth noting in the letter.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
Rating not given.
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
Rating not given.
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1 2 3 4 5
Review of Outpatients Department Sutton,
17th March 2021


The last three were not applicable yesterday. Otherwise the overall experience was excellent


It was a very busy clinic yesterday morning and sometimes difficult to hear the name of the patient being called especially through masks. As there are two tv monitors in the area, I wonder if names could be shown on the screen to help patients especially as very few people waiting were watching what was being screened.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
Rating not given.
Pain Control
Rating not given.
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1 2 3 4 5
Review of Kennaway Ward,
17th March 2021


The staff were very kind and efficient


No, everything was fine thank you

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Radiotherapy Sutton,
4th March 2021


I was very impressed with the care and attention, particularly at this dificult time due to the pandemic.


The toilets in the Radiography area do not flush very well - they could do with more water and a more rapid filling system!!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
Rating not given.
Pain Control
Rating not given.
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1 2 3 4 5
Review of Radiotherapy Sutton,
1st March 2021


Had no meals, had no pain. Staff were ,without exception, first class


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
Rating not given.
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