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The Royal Marsden Hospital (Sutton)

Downs Road, Sutton, Surrey, England, SM2 5PT

 

Recent Reviews

 
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Recommend
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Involvement
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Information
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Cleanliness
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Staff
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Call bell
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Worries-concerns
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Pain Control
1 2 3 4 5
17th January 2019
Written by a patient

I was very well looked after at Marsden Sutton today (17 January 2019). Hip x-ray was required and I was seen very quickly. The person doing the x-ray was extremely polite and caring person and made me feel at ease. Wonderful attention given to me today.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Call bell
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Meals
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Worries-concerns
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Pain Control
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16th January 2019
Written by a patient

I was really impressed with the professionalism, teamwork and personal care given by all of the radiographers and staff in the radiotherapy department. When I arrived early for appointments, I was often called for treatment early, and only had to wait a short time twice out of 20 sessions. The radiographers explained what they were doing and were very reassuring, putting me totally at ease at a difficult time. I would especially like to mention Esther and Sally, but was impressed with the whole team and the way you worked seamlessly together in different pairs. I cannot think of anything that needs to change to improve the service, keep doing what you are doing!

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Parent Dignity
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Involvement
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Information
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Staff
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Suitable Location
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Call bell
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Pain Control
1 2 3 4 5
29th December 2018

Good. Nurse/doctor care amazing. Time and empathy they gave. So kind and caring. Always there when I needed and for everything I asked for needs some improvement. Parents coming in late at night with doors locked.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Parent Dignity
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Suitable Location
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Call bell
1 2 3 4 5

Meals
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Pain Control
1 2 3 4 5
29th December 2018

Treatment. Care from staff. Kindness. Food. Sometimes communication could be improved between different team members and the patient.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Parent Dignity
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Suitable Location
1 2 3 4 5

Call bell
1 2 3 4 5

Meals
1 2 3 4 5

Pain Control
1 2 3 4 5
29th December 2018

Many good things. The nurses the 'teenage' ward, the entertainment offered, the facilities, parents kitchen. Relaxed and visiting, relatives' bed. Roof Terrace: Laundry room. Improvement. The electronic pass doesn't always work and not enough especially to main door at w/es. The cleaners, dusting of bed area. Information which first arrived and places to stay etc.


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