The Royal Marsden Hospital (Sutton)

Downs Road, Sutton, Surrey, England, SM2 5PT
 
1 2 3 4 5 24,565 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
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Information
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Cleanliness
1 2 3 4 5
Staff
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of West Wing Day Unit ,
25th October 2021


I would like to pass on special thanks this time to Silvia Castro and Louise Strider for their kindness on 5 October and 19 October respectively. I am taking part in the INDIGO Trial, and on both occasions I had periods where I was feeling a bit distressed. All the staff are great on the West Wing Day Unit, but please make them and their managers aware that their actions & words meant a lot to me.


Nothing at all. Professionalism, kindness and empathy defined.

Experience
1 2 3 4 5
Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Call bell
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Meals
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Worries-concerns
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Pain Control
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1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre Sutton,
18th October 2021


I was so impressed by the care I received. I attended in order for a lump in my breast to be examined. I arrived early and was given very helpful directions from a happy person who seemed keen to help. I was greeted warmly by the reception staff in the unit I attended and was seen early. Everyone I had dealings with was kind, reassuring and helpful. I have absolutely no complaint and cannot tell you how impressed and grateful I am for the quality service I received.


Absolutely nothing - you have it all working brilliantly - well done and thank you.

Experience
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Meals
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1 2 3 4 5
Review of Radiotherapy Sutton,
26th August 2021


Staff were kind and considerate. Overall outstanding.


Nothing comes to mind.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
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Meals
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Worries-concerns
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Pain Control
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1 2 3 4 5
Review of Radiotherapy Sutton,
18th August 2021


The staff were very kind, friendly and supportive and extremely professional. Could have not asked for better care.


Could not have asked for better treatment or nicer people.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
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1 2 3 4 5
Review of Radiotherapy Sutton,
10th August 2021


Outstanding compassionate service, and clearly not just for me - everyone I could see around me was treated to exactly the same very high standards


Nothing! Just keep it up!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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Call bell
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Meals
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Worries-concerns
1 2 3 4 5
Pain Control
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1 2 3 4 5
Review of Radiotherapy Sutton,
6th August 2021


The last three questions do not apply. I cannot fault my experience at the Marsden. Everything was so well organised that there was no room for worrying about anything. The process was seamless. I last had treatment here 18 plus years ago. My treatment took several weeks then and now takes only 5 days. That is progress! Not only that, the tattoos that were done then were reused this time, which, I believe only goes to show how well trained the staff were then, and are now. Having Radiotherapy is not something you should fear at the Marsden. You will be well looked after.


There seems to be a query on the amount of radiation received over the 5 days. I am naturally curious, and wanted to know if the same intensity was delivered each day, or is the dose increased between the first day and the last. I had different answers on different days, so I am not yet sure. It may in fact be that the time it takes to deliver the same intensity, is the answer. Is it delivered more quickly at the beginning of the 5 days, and the time of exposure increased towards the end of the 5 days?

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
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Pain Control
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1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre Sutton,
29th July 2021


I was very very happy with the care I received when attending my screening. I was very anxious and I was happy with the support and kindness received.


Nothing.

Experience
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Call bell
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Meals
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Pain Control
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1 2 3 4 5
Written by a NHS patient
16th July 2021


The consultants are excellent. And talk you through the whole process. But further down like pain management is horrendous. The nurses and HCA in the clinical assessment are amazing. The team in radiology department great. The pain team. Did not listen and sent me home with a request to just up the morphine, which doesn't work on neuropathic pain (nerves). When a different consultant from another hospital got involved, I had a sarcastic call from the senior nurse about not giving it enough time (I'd you haven't slept in a week and feel like someone is poking you with a cattle prong every single night I think time is kind of irrelevant). But she will get the pain team to call back. When the pain nurse called back. I was ignored for the request of changing my pain medication to a nerve pain blocker. As per my request from the consultant from the other hospital. So thank you Marsden for leaving me in agony for a further 48 hours, till when you phone on Monday when I haven't slept for a week due to the intense pain that I have been suffering. And you have added a further 2 nights of no sleep. Whilst I appreciate that you are trained. It would be an idea to listen to the patients. Rather than wash over it.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Radiotherapy Sutton,
2nd July 2021


Staff have been polite, caring and I couldn’t have asked for more


N/a (apart from pay NHS staff better)

Experience
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Call bell
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Meals
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1 2 3 4 5
Review of Radiotherapy Sutton,
24th June 2021


Only had Cyber knife


Nothing

Experience
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
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Meals
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Worries-concerns
1 2 3 4 5
Pain Control
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