Average ratings
Reviews
Have been having treatment at Kingston and Sutton unit since January 2020 and the assistance has been excellent.
Not Applicable
The APU team were very courteous and helpful despite being short staffed, Margaret was lovely.
Last 3 points were not applicable
Clear sign posting for the direction to various departments
I did not stay . I attended the Medical Day Unit (kingston)
Everything was very good
I had a pre-op assessment. Everything was done very quickly.
Everything was very well done
The staff were efficient, caring and reassuring. I couldn’t have asked for more. Every single member of staff I met was friendly and kind and put me at ease.
Honestly nothing. The only stressful part I had was on arrival. My sat nav took me to the staff car park and I didn’t know how to locate the patient entrance. Luckily I had given myself enough time and found it with minutes to spare. If others have found this an issue it might be worth noting in the letter.
The last three were not applicable yesterday. Otherwise the overall experience was excellent
It was a very busy clinic yesterday morning and sometimes difficult to hear the name of the patient being called especially through masks. As there are two tv monitors in the area, I wonder if names could be shown on the screen to help patients especially as very few people waiting were watching what was being screened.
The staff were very kind and efficient
No, everything was fine thank you
I was very impressed with the care and attention, particularly at this dificult time due to the pandemic.
The toilets in the Radiography area do not flush very well - they could do with more water and a more rapid filling system!!
Had no meals, had no pain. Staff were ,without exception, first class
Nothing
Resources
Short link to review The Royal Marsden Hospital (Sutton): http://iwgc.net/eb6aw