The Royal Marsden Hospital (Sutton)

I was very well looked after at Marsden Sutton today (17 January 2019). Hip x-ray was required and I was seen very quickly. The person doing the x-ray was extremely polite and caring person and made me feel at ease. Wonderful attention given to me today.

I was really impressed with the professionalism, teamwork and personal care given by all of the radiographers and staff in the radiotherapy department. When I arrived early for appointments, I was often called for treatment early, and only had to wait a short time twice out of 20 sessions. The radiographers explained what they were doing and were very reassuring, putting me totally at ease at a difficult time. I would especially like to mention Esther and Sally, but was impressed with the whole team and the way you worked seamlessly together in different pairs. I cannot think of anything that needs to change to improve the service, keep doing what you are doing!

Good. Nurse/doctor care amazing. Time and empathy they gave. So kind and caring. Always there when I needed and for everything I asked for needs some improvement. Parents coming in late at night with doors locked.

Treatment. Care from staff. Kindness. Food. Sometimes communication could be improved between different team members and the patient.

Many good things. The nurses the 'teenage' ward, the entertainment offered, the facilities, parents kitchen. Relaxed and visiting, relatives' bed. Roof Terrace: Laundry room. Improvement. The electronic pass doesn't always work and not enough especially to main door at w/es. The cleaners, dusting of bed area. Information which first arrived and places to stay etc.