Stuart Road Clinic

Stuart Road Clinic 2023-03-01 Person 4 5 0

In regards to my answers they are all in relation to the service that was provided by [name removed] [name removed]. She treated my daughter like a person and didn’t speak at her or like she wasn’t in the room. She was understanding when we couldn’t make some appointments and overall did the best she could in a service that had forgotten about my daughter. She has a calming presence but also knows when we were joking and the way we tried to make light of serious situations.

The reception staff need to learn to lower their voices as I don’t need the whole reception knowing my daughters name. Also when they are looking at the appointments that day they seem to struggle with the basic concept of someone saying they have an appointment with ‘name’ and the time. They still need the patients name, which again they are not subtle at taking names. Also you can hear when they are on the phone to other patients or drs, and I’ve heard medication being mentioned, names and services for the person they are talking to. There was always an issue with the rooms and who’s where. Which doesn’t help if you have an anxious patient.

Stuart Road Clinic 2023-03-01 Person 5 5 0

I think think they are really good at listening to men

There nothing they could do beter than they All ready doing

Stuart Road Clinic 2023-02-06 Person 1 5 0

Waited over 6 years. Very little contact ever. Dont return calls. Poor communication, staff with very poor english. Inappropriate, racist and sexist comments. Total lack of understanding of survivors of abuse. Your service need closing down.

You couldnt have done worse.

Stuart Road Clinic 2023-01-18 Person 3 5 0

Thinking about my experiences of the service as a reformed service has bewildered me when there is no extensive network of paranoid thoughts and Ideas. It neither provides an improved service for its staff nor its service users. On the contrary, it has taken away the possibility of sound-minded service use with concerns of talking solely to a psychiatrist or psychologist and straining, even more, the on-the-ground staff, like mental health nurses. They already have a heavy workload that decision-makers on the mental health board do not recognise because of the low engagement at the grass level. As a result, they do not fully understand that the system they put in place is no better than the previous one and may be worse. Black people who receive the labels of mental illness and psychiatric diagnoses have the criteria for entry for NHS mental health service. Still, it seemed irrelevant that white British patients used facilities like running a hostel, and nurses were their wardens. Diagnoses do not appear as inclusion criteria for them, and I wonder if they are sick. And I asked if they were ill at all.

Use shared decision-making and stop the duplication of test results already done by GPs and other health services. To link up better with other well-being services and peer support to enhance education and support resilience and recovery with less focus on symptoms. Improve the shortage of mental health workforce professionals Remove red tape To be better informed of the mental health community support service and access the care plan on leaving the hospital. Service users should have a good idea of the type of medication and dose they are taking and have periodically seen by their supposedly treated specialist, such as a psychiatrist.

Stuart Road Clinic 2023-01-12 Person 4 5 0

Good service and quality of care. Ease of use with the service.

N/A

Stuart Road Clinic 2023-01-04 Person 3 5 0

I gave my answers because you asked me too.

Nothing it's perfect just the way it is.

Stuart Road Clinic 2023-01-04 Person 4 5 0

I felt safe

There's nothing you could of done better.

Stuart Road Clinic 2023-01-04 Person 4 5 0

Good care

NA

Stuart Road Clinic 2023-01-04 Person 5 5 0

I am very happy with the treatment I have received. The staff are always courteous and pleasant and do everything they can fornyou.

Nothing that I can think of.

Stuart Road Clinic 2023-01-04 Person 5 5 0

Nurses are very understanding, helpful and very professional

No complaints about my care from nurses