Reviews
Reviews
Thank you to all in Selsey ward for the care and consideration given to my husband recently
In common with most NHS hospitals, the medical care is second to none.
The hospital organisational system grinds on at its own pace, a system that promotes the healing process and moves patients through as quickly and efficiently as is sensibly possible. St Richards is a good hospital and a stay there is a positive experience except in one area; the pharmacy!
The arrangement where a leaving patient is asked to wait in the Goodwood Lounge while his drugs are assembled and checked by the pharmacy, simply does not work! I know that I am just one of a chorus of patients whose healing is compromised by that dreadful 'wait' that is about an hour on a good day, up to 4 hours (on my recent release).
This comment to examine and modify the system is more a demand than a suggestion, The situation is well serious enough for a deep study of the system as it is presently seriously counter-productive.
I do hope that the management occasionally read and react to these 'reviews'.
The nursing team were considerate, friendly and communicative about what was going on and manage to keep a personal aspect to their approach.
The catering folk that bring the tea and meals are also friendly, doing a great job.
The one thing that totally let's everything down is the pharmacy department. I was waiting 3½ hours after being cleared for home before I recieved my medication and this was totally frustrating as my wife left work early and was sitting and waiting, along with our children.
I was rushed into A@E on March 10th 2019 , When I came round I was told I had a
fractured knee , neck fracture that had me wearing a brace 24/7 for 5 months also face fractures , I met and was treated by many different departments , doctors and nurses
and from start to finish everything was 100% good . Many thanks to you all from me and my family
Regards John Grindel
I attended the fracture clinic ,for my 10.30 appointment,I was then sent off to have a X Ray taken.
After sitting in the X Ray department for what seemed hours..
I then went back to the fracture clinic with the results,To find that every one was gone to lunch.
Including the receptionist.and the consultant that I had come to see,
I walked through to see if I could find someone to talk to ,and spoke to a young Dr ,and explained to him what had happened,He very kindly phoned through to ask another consultant if he could come to see me,This consultant who I had never seen before ,did come to see me,
I must add I was grateful to this consultant that he .did take the time to give me five minutes of his time.
I was not very pleased to find everyone was gone when I got back from the XRay department.
Having traveled 15 miles on two buses ,and never got to see the consultant I was meant to see.
Staff were all very attentive and reassuring
...
Room wasn’t ready on arrival .self funded and paid a week earlier
Confusion re my admittance
My consultant waiting for me I was told the floor in my room was very wet.( 4.30pm)
Eventually left shabby reception and taken to small cold room to wait.
Taken to consultant. On my return l had been moved to an other room
No toiletries or towels as promised cold bathroom.
Horrendous night.
Was told the following Morning I must vacate the room by 10 am
Difficulty contacting family to collect me at short notice
On arrival home checked my “ Welcome Pack” from you to find “ checking out time is 11 am”.
Having undergone a painless colonoscopy, without sedation, last Thursday 17th October, I want to thank all the Endoscopy team, the Recovery unit, and the Pre Assessment team, for making it such a tolerable experience !!
If anyone, reading this, is due for a colonoscopy soon themselves, DEFINITELY GO FOR IT - I found it literally a walk in the park and now feel a bit daft, continually putting it off in the past for so long !!
Thank you St. Richards - all of us locally are very lucky to have such a great hospital !
I was seen promptly by friendly and understanding staff