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St Richard's Hospital
2019-10-22
Person
0
5
0
Written by a patient
Written by a patient 22nd October 2019
Room wasn’t ready on arrival .self funded and paid a week earlier
Confusion re my admittance
My consultant waiting for me I was told the floor in my room was very wet.( 4.30pm)
Eventually left shabby reception and taken to small cold room to wait.
Taken to consultant. On my return l had been moved to an other room
No toiletries or towels as promised cold bathroom.
Horrendous night.
Was told the following Morning I must vacate the room by 10 am
Difficulty contacting family to collect me at short notice
On arrival home checked my “ Welcome Pack” from you to find “ checking out time is 11 am”.