Reviews
Reviews
My son and I were treated with enormous compassion and respect. The team listened carefully to my son and explained all their recommendations really clearly. We are so lucky to have you looking after us. Thank you so much.
I arrived with my sons for a appointment for my son with the GP at 12:20. First time I have been to this hospital. When I entered A&E the nurse stood at the door was extremely uninterested she asked me to sanitise my hands but not my children, i got my children to....in fact the staff I came across on entry including the reception staff seemed cold and uninterested and there was just a dirty feel and look to the waiting room.....I waited about an hour to see the GP he was brilliant and very thorough and gave my son a diagnosis along with some tablets to take.....
I arrived at about 9pm last night, sunday, and was seen about 1030pm which was very good considering it was a weekend. The nurse was excellent and seen to my wound and explained everything clearly.
It took about two hours for final diagnostic, and considering the pandemic, it was quite good. Both nurse and doctor treated me very well. The doctor evaluated I did not need any further exams, which was also reassuring.
The initial triage nurse in utc was cold an unsympathetic, assuming I had turned up in a&e for a simple 'migraine' and sniffle when I was in agonising pain. He streamed me into the 'unimportant and can wait queue. Eventually after had to ask in the waiting room to be seen ASAP as I felt like collapsing. Once seen by the gp, he was fantastic, could tell there was something wrong and arranged a ct scan, sending me to a&e. I was looked after well by all staff there, nurses, doctors, porters, radiology department. I received plenty of morphine and had my diagnosis which required transfer to another hospital.
Treated very quickly and professionally from booking in to assessment to discharge
Lovely staff on reception who could see I was upset and in pain. The Doctor was polite and quick and the lady waiting on the door helped find times for me to get home using taxi
Care was fantastic, staff all cheerful, respectful, caring and informative. We had to wait approx 2.5 hours between X-ray and seeing paramedic but it was busy and to be expected.
Exceptional service from receiving the call back from 111. Upon arrival to UTC dealt with swiftly including xrays taken. Amazing staff despite the current increase with Covid.
Good treatment - staff was good but slightly brusque - understandable given COVID.