West Smithfield, London, EC1A 7BE
I'm trying to reschedule an appointment for my daughter. The phone goes straight to ansaphone with no opportunity to save a message or any other solution other than calling back. This is poor customer service, leaving me with the only option of calling and hoping you're not busy.
'My single room was so clean and spacious, like being on a cruise ship with no water! Everyone was so kind and respectful including volunteers. Food was good and plentiful. I was given time to make decisions and felt very safe and well cared for. I cannot thank you enough for my treatment and care, please share my feedback with the team' (Filled in by patients daughter on patients behalf)
I have only praise for Professor William Drake and his team at Barts. After 5 years of appalling care, once Professor Drake took on my care at Barts I can only say it was outstanding. So grateful to the Professor and his Endocrinology team for the compassionate and professional care of the ward staff. Their outstanding care literally saved my life and gave me hope of recovery. They also gave me the confidence lost in my previous care. From the initial consultation I was treated with great care, compassion, clinical professionalism and as a team they were truly outstanding. I was listened to as a patient and they followed up all my concerns with relevant tests to get to the heart of my ongoing health issues. So grateful!
My son was in for the nuss procedure performed by Mr Kolvekar. We could not have had a better experience. The staff in the Thorax ward were awesome and Mr Kolvekar was the nicest person you hope to have operating on you. We were always informed of timings even when the surgery had to be put off for a day. This being due to theatre staff having had a tiring day before, and needing to rest to be at their best. I cannot remember the names of staff but my son was in for the period 12-17 March 2019, so please give our thanks to whoever was in during that time. The only negative being that the cleaner, (who was nice and polite) was using the same cloth to wipe bed curtain rails, bin tops, bedside tables and the pain relief drip device! Also when a urine bottle in the bed next to my sons was knocked over, it took a while for it to be cleaned up, and when it was, the urine wasn’t completely cleaned up but mixed with the water and spread under my sons recovery chair, so we had to endure the smell of watered down urine for a few hours.
I had great care from the Doctors and Nursing staff Barts,Thank you