West Smithfield, London, EC1A 7BE
Outstanding hospital, the staff there are in a . League of their own. Oncology staff on the wards were angels and I will never forget how they cared for my late mum.
The hospital is clean and well managed. There are two things I especially appreciate about the hospital. The first is that the staff are very competent, and are kind to their patients. The second is that the hospital’s procedures are very efficient and the staff know and follow them. I was really impressed with the thoroughness of their checklists and the careful adherence to it by all staff members, and was grateful they followed it because it was also an opportunity for me to gain confidence that everyone knew what they had to do and had the equipment to carry out their work. Wonderful hospital and amazing staff at all levels!
This is a fantastic hospital with fantastic and caring staff. ANYONE who feels otherwise are totally wrong in my experience and opinion. The staff work extremely hard and rarely seem to stop. In the Paget ward on the 7th floor the nurses rush from patient to patient and many of them do not stop for their lunch and often have to stay late to attend their patients. Yet still they sometimes suffer abuse from patients. I totally admire and respect the whole team as they are such caring and dedicated people. Shame on those of you who think otherwise.
Overcrowded waiting areas, appointments do not run to time and the Pharmacy is even worse
I have trouble, when ringing the clinic, to talk to anyone. Then when I was waiting for my appointment on the 11th Jan. 2019, I noticed that the two gentlemen sitting at reception didn’t answer the phone calls and would spend time on the mobile phone, if they weren’t attending to patients. It is most frustrating as a patient not to be able to get through to the clinic. Please answer the phone, a patient is probably wanting some help!