st-bartholomews-hospital

St Bartholomew's Hospital

West Smithfield, London, EC1A 7BE
 
1 2 3 4 5 43,551 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
29th March 2022


Absolutely brilliant care, communication and above all treated with dignity. I have been informed all the way of my treatment and appts have been super quick

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
29th January 2022


I am SO impressed with the staff. My appointment was for a Saturday and all the staff who were obviously working overtime to clear the backlog due to Covid, were professional, good humoured, kind and efficienct. I cannot begin to thank them enough. Wonderful people. No improvement necessary.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Minor Injuries Department - SBH,
21st December 2021


We had a nurse named Linda who was so lovely and caring, she was very understanding and easy to talk to. She treated us with care and we felt so well looked after. We wish all nurse and doctors could have the same attitude and caring touch. I came as a carer for my patient who has an EUPD and she was so pleased with Linda’s treatment it made her feel at ease.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
12th September 2021


Calmness and attendance with smile was appreciated. I was assured with the professionalism.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
15th July 2021


Everyone from top to bottom knows their job and seeks the best for the patient. I cannot suggest improvement because I found nothing wrong at all! Mention bien, Richard D Wood-Kneller FCA

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Minor Injuries Department - SBH,
2nd July 2021


Although when we saw staff they were polite and professional, the time waiting without any indication of where we were in the scheme of things was unbearable. It was not clear who we should ask. The actual time spent with staff during a 5 1/2 hour visit was about an hour which included 3 lots of personal care and distribution of refreshments. Whilst we appreciate it was an A&E dept and there may have been more urgent cases, my mother-in-law is 98 ad was attending under extreme protest because an X-ray was deemed necessary. As she has been bed-bound since her last visit to Whipps (a 12-hour travesty of ‘care’), we were obliged to wait for hospital transport (2 hours) and she was returned to her care home at 13.30pm. As far as I am aware there is no other way to access treatments so elderly patients are continually subjected to this scenario. Surely we can do better for our elderly? Otherwise we might as well bump them off.


Information - who to speak to, an idea of a patient’s position in the queue, a better-organised transport system, a better understanding of how elderly and sick people feel being pushed around in chairs or uncomfortable stretchers when every bump and knock is painful. The construction of the hospital is not conducive to comfort either - numerous bumps on the way in and out for ambulances to negotiate, bumps on the pedestrian route to a cubicle, lack of automatic doors (which are only just wide enough), cubicles not large enough for easy transfer of stretcher cases from ambulance stretcher to hospital bed, or for 2 staff to carry out personal care

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of MRI Imaging - SBH,
1st June 2021


Kind staff, efficient service

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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