West Smithfield, London, EC1A 7BE
This is a fantastic hospital with fantastic and caring staff. ANYONE who feels otherwise are totally wrong in my experience and opinion. The staff work extremely hard and rarely seem to stop. In the Paget ward on the 7th floor the nurses rush from patient to patient and many of them do not stop for their lunch and often have to stay late to attend their patients. Yet still they sometimes suffer abuse from patients. I totally admire and respect the whole team as they are such caring and dedicated people. Shame on those of you who think otherwise.
Overcrowded waiting areas, appointments do not run to time and the Pharmacy is even worse
I have trouble, when ringing the clinic, to talk to anyone. Then when I was waiting for my appointment on the 11th Jan. 2019, I noticed that the two gentlemen sitting at reception didn’t answer the phone calls and would spend time on the mobile phone, if they weren’t attending to patients. It is most frustrating as a patient not to be able to get through to the clinic. Please answer the phone, a patient is probably wanting some help!
This was our first time at St Bartholomew's but we were very impressed. When we came up for our pre-op we had a blood test and chest X-ray and the organisation was excellent. The staff were very very good and reassured us and help us whenever necessary.
We felt that the staff worked totally as a team/family and we experienced a great ambiance whilst there . Pre and post operative appointments have all been without incidents and we are forever thankful of a successful outcome . Keep up the good work and our best wishes to you all