Lode Lane, Solihull, West Midlands, England, B91 2JL
Have been trying to ring solihull hospital since 13.00 because the patient leaflet after eye surgery was not clear. FINALLY got through at 17.20 To be spoken to by a nurse who was very rude. When i told her i have been trying since 13.00 she said well your through now is that some sort of way to speak tp anyoneHer telephone manner is disgusting I have the call recorded! Then she tried to say I was rude and abrupt how dare she.
On the 30th January I attended the hospital for a Cystoscopy. I was feeling very anxious about the procedure as I had never had one before. I need not have worried. Everyone, from the reception staff, to the nurses and the consultant were so pleasant and professional, I felt at ease throughout the whole procedure. After the Cystoscopy, I was asked to get a blood test before leaving. As I was making my way there, I became more breathless at one point(emphysema), and had to stand still. An off duty nurse, wearing a coat and clutching a sandwich saw me and asked if I was struggling a bit, when I said I was, she told me to stay where I was and bless her, she came back with a wheelchair and pushed me straight through to have my blood done. I never did get that nurses name, but I'd like to thank her for that kindness.
A lovely, friendly helpful team from the Dr. to the receptionists, they did everything they could to put me at ease
I had to have an endoscopy today and was terrified due to a previous bad experience. However I was treated with patience, care, consideration and dignity. I couldn’t fault this experience and would particularly like to thank Katy, Gill, Mandy and Icyline who were so kind. Wendy Maggs
I had an a hysteroscopy and endometrial biopsy I'm happy with the care I had but I told my surgeon that I did not want the marina coil and I felt like I was being a bit pressured to have it I said I did not want it about 4 times to her I felt like I had to keep sayin I did not want it when I had already made up my mind. I don't think she ment any harm but it was a bit to much and I felt just a bit pressured . But I also understand she was trying to help. I didn't have the coil which is what I wanted . But I do appreciate all of the surgeons help and she was lovely