Royal Victoria Infirmary

Royal Victoria Infirmary 2020-02-22 Person 5 5 0

My experience of the pain management service provided by Dr Mishra and his team is first rate. From being seen in clinic to having pain management injections on ward 39 I cannot rate the service highly enough. The areas I have visited have always been clean and the staff on ward 39 very efficient and caring. The staff are always friendly including in theatre. Dr Mishra himself is very caring , easy to talk to and makes you feel that he wants to do all he can to help.

Royal Victoria Infirmary 2019-11-10 Person 4 5 0

Attended eye clinic and was discharged after several yearly appointments. All staff are lovely, helpful and cheery. Major downside is the exterior of the building where taxis, cars, ambulances and smokers create a toxic atmosphere. Engines are left running and you could cut the air with a knife, it is absolutely shocking. I was only passing through this but there were babies in pushchairs sitting in this atmosphere. I was absolutely shocked and couldn’t get out of the area fast enough. I can go back to the clean air of the Northumbrian countryside however the staff at reception can’t and you could still smell the contaminated air in the reception area. Absolutely shocking for a hospital. These issues should be addressed as soon as possible.

Royal Victoria Infirmary 2018-08-20 Person 5 5 0

I was admitted to Newcastle RVI after I attended casualty with chest pains. I was taken quickly to triage and immediately rushed into the trauma unit with a heart attack. The treatment i received was outstanding, but unnerving being surrounded by at least five staff but each one brilliant and a special thanks to everyone on coronary care they were unbelievably caring friendly and attentive. Thank you everyone involved in my recovery.

Royal Victoria Infirmary 2018-08-03 Person 5 5 0

I have recently undergone two cataract operations at the RVI and would like to thank the wonderful consultant and staff for the excellent care I received. I am so grateful to once again have the precious gift of good vision.

Royal Victoria Infirmary 2018-06-15 Person 5 5 0

Visited with my wife on 15 June after being referred by a walk in centre. The service was prompt and excellent. The x ray was done in minutes of attending and the nurse who treated my wife was excellent.

Royal Victoria Infirmary 2018-01-12 Person 5 5 0

Excellent care.

Royal Victoria Infirmary 2017-12-04 Person 4 5 0

Very caring, and despite being busy, the waiting time was reasonable

Royal Victoria Infirmary 2017-12-01 Person 2 5 0

Avoid this hospital at all costs if I had some where else or anyone could recommend somewhere that's not this hospital where I could take my baby son for treatment for a tumour because I have been here nearly 3 weeks and my baby boy is yet to receive any treat all talk and doing nothing

Royal Victoria Infirmary 2016-04-13 Person 4 5 0

I recently had an operation and spent a night in the RVI. It was like being in a hotel. The nursing staff were very caring, attentive, supportive, accommodating and informative and the treatment I received was efficient and successful. One concern, however, is that when in pre-op, although the curtains were drawn, I could hear everyone elses situation around me and likewise I am sure they could hear about my medical history and surgery which should have been private and confidential. I felt the same when I spent a day in ambulatory care last year. I don't know what can be done to improve this but it is uncomfortable. Although my experience, overall, was very positive, I would also like to remark on the beginning of the day. Patients were asked to turn up to the ward at 7:30 am. I expect many had to travel, and were highly, anxious. Although staff came and went onto the ward prior to the time indicated, the ward remained locked and there was nowhere on the corridor (where many people waited) for anyone to sit. I noted one elderly man, who's carer actually asked a passing healthcare worker for a chair, fairly wilting as he stood and waited; no chair was forthcoming. Would it be possible to open the ward a little earlier so that any early birds could sit and wait rather than stand in the corridor - or maybe an explanation in the appointment letter for those arriving early to inform that the ward would be locked until 7:30 but suggesting another area in the hospital where people could wait more comfortably - or stagger arrival times.

Royal Victoria Infirmary 2014-09-23 Person 5 5 0

No faults!