Royal Victoria Infirmary
Written by a NHS patient
3rd July 2022
I attended eye casualty on Weds 28/6/22
The triage nurse Ann was so professional, it’s a pity she hasn’t a more private area to ask her very appropriate questions.
My eye test completed by another very jolly nurse and then to see Dr “Will” personally I disagree with being introduced with a forename, I am Mrs M and he is my Dr a professional relationship not a friendship, familiarity breeds contempt.
I cannot fault this dept.
Unfortunately a gentleman who was blind ( had an aid) was sitting long before I went to see the Dr, he actually went to reception and asked if a porter was in his way.As I was leaving, I thanked the staff and then looked to see if the gentleman had gone, he hadn’t, I offered to take him to his destination which was pharmacy.
He was very grateful and also informed reception, I think he’d been waiting an hour.
His wait was going to be 20 mins in pharmacy and he asked the pharmacist to put on his script he needed a porter no chair to go to the exit point for a taxi.
I offered to stay but indicated to the pharmacist where he was seated.
He made a valid point, why can’t the script go electronically from dept to dept??? very sensible.
My heart went out for this chap and I’m wondering if more porters are required, but a volunteer would have been ok, after all he isn’t “ sick” just disabled, please please investigate the incident and rectify it.