Royal Victoria Infirmary

Royal Victoria Infirmary 2026-04-15 Person 1 5 0

Over a month ago a relative sadly passed away at the RVI having been assessed and moved to a ward for two days. In this time the RVI lost the patient's wallet and keys leading to additional complications at a difficult time. I tried to find out how this could have happened especially as we have a timeline of the ward transfers and witnessed the keys and wallet being handed over for safekeeping. Having tried to get someone to investigate and failed I was channelled into the hospital complaints process and 5 weeks on - nothing! How can this be? Extra difficulty (changing locks, shutting bank accounts) for the family at a difficult time. We were however given a bag of some other patients clothes. Maybe they have our deceased relative's wallet? We don't know and the RVI don't care

Royal Victoria Infirmary 2026-03-19 Person 5 5 0

i arrived at the newcastle rvi in an ambulance on monday 16th march in a bit of a mess mentally and physically with mega high blood pressure and stroke symptoms -was introduced straight away to the fantastic cara who informed me that i was being placed on the stroke ward (42)to say that she was re assuring is a complete understatement -from that moment on -from all of the nurses on the ward to the people doing the scans-the porters etc etc all top notch !you all made me feel in very capable hands and well looked after , turned out when all said and done i had had a stroke and thanks to all of the amazing staff i am now on the mend ! i can,t thank you all enough Brian (Brain) !

Royal Victoria Infirmary 2025-12-09 Person 5 5 0

Excellent care and efficiency in sorting my hand today by the plastic surgery team on ward 39.

Royal Victoria Infirmary 2025-10-19 Person 1 5 0

On 24.12.2024 I had a massive stroke , after having an earlier one on 22.12.2024. After managing to reach for my phone to phone an ambulance an ambulance turned up approximately 10- 15 mins with 2 male ambulance staff. at this stage I could not get off my bed , but luckily I had the back door open to my bungalow. When the 2 ambulance staff arrived , instead of putting me on a stretcher they demanded that I get up and walk to the fron door , I told them I could not stand up , in which they got very irate and said they would have to get another 2 ambulance staff. Instad of another two ambulkance staff arriving only one came , they all refused to help me to the door stating that they did not want to damage their backs trying to lift me and not be able to work the christmas shift. One of them asked sarcastically if I wanted them to come back next week. After having them grow more and more impatient I attempted to crawl on my stomach to the front door while they shouted to me to hurry up. Eventually I managed to crawl to the front door and they got me on the stretcher outside. On arrriving at the hospital the bowled me on a stretcher throught the main doors of accident and emergency , in which the one pushing the trolley bashed my elbow of the frame work , causing a large couple of scrapes on my arm. They then left me in a passage where the rest of the ambulance rews were waiting for a call out. I spat on the floor , due to wanting to vomit and they all made passive agrewssive remarks about my spitting on the floor , little did I know but this was just the start of my inhumane treatment. I was left in the passage from approximately 5.00pm to 6.00am , vomitting constantly and feling very dizzy , while no one did nything . I kept asking for water of which I was given very little. At one stage I must have had a massive brain trauma and dived off the trolley and slam dunked on to the floor from the trolley. when I asked a nurse to help me up she said ' you got yourself their so you get yourself back. I can't remember how I got back on the trolley or if I was given any help. Eventually I was taken to some recovery bay (approx 6.00am ) , where a patient next to me kept mocking my groans and my saying ' oh dear' as I kept vomiting still. I was told to keep my arm outstretched as the nurse had put a monitor on which kept going off and making bleeping sounds. after being in the bay for approximately less than an hour a nurse came over to me and told me I should be able to go home for christmas , I told her I could'nt even get off the bed. Eventually a nurse came from ward 42 and told me she was rescuing me as the nurse before was looking for bed space . she took me up to ward 42 where I recieved better treatment. After complaining about my treatment the nhs trust had a phoney investigation , in which all the culprits who misstreated me lied , infact everyone lied and said I had treatment which I never recieved. The hospital from hell comes to mind.

Royal Victoria Infirmary 2025-06-17 Person 5 5 0

At a time when the NHS is receiving many negative comments I cannot praise the RVI highly enough. Every member of staff I have dealt with have been exceptional and I would not hesitate to recommend them. Well done RVI. Please keep the good work!

Royal Victoria Infirmary 2024-11-12 Person 5 5 0

I was a patient at the assessment centre yesterday & received excellent treatment from all the staff.

Royal Victoria Infirmary 2023-05-18 Person 5 5 0

18 May 2023. My appointment for a colonoscopy was booked for 8.30 am. I was seen in time and throughout my visit was treated with the utmost courtesy and professionalism. From the lady on reception(who went out of her way to help), Diana, the nurse who guided me through from the start, the Sister in the procedure room, the Doctor and finally Nurse Nicola who tied everything up at the end. God bless you all. Just to put the icing on the cake, my colonoscopy showed up nothing bad at all.

Royal Victoria Infirmary 2023-01-27 Person 5 5 0

Yesterday I visited the RVI Eye OPD which was extremely busy, I witnessed an act of wonderful caring and kindness - a nurse brought an elderly gentleman from a treatment room into the main waiting area I presume to wait for his transport. She asked if he was comfortable and asked if he would like a cup of tea which she duly brought along with a table to put it on.Seconds later she reappeared with a packet of biscuits and proceeded to open them and place them within his reach. This act of kindness really touched me and and made me as an ex nurse very proud to know that in the present upheaval of the NHS there are still so many staff with true caring and compassion. Well done RVI and all it’s staff members!

Royal Victoria Infirmary 2022-07-25 Person 1 5 0

Dermatology. I had an appointment to see a dermatologist "or member of team", about a skin cancer on my face. I was a bit anxious. When I got there I found it was actually an appointment to have it photographed, no doctor involved. they would look at it and "let me know in afew weeks". This was a huge let-down. There was no mention of photographs in the appointment letter, I was expecting a doctor. Whoever does the letters should get their act together and sort this out.

Royal Victoria Infirmary 2022-07-03 Person 5 5 0

I attended eye casualty on Weds 28/6/22 The triage nurse Ann was so professional, it’s a pity she hasn’t a more private area to ask her very appropriate questions. My eye test completed by another very jolly nurse and then to see Dr “Will” personally I disagree with being introduced with a forename, I am Mrs M and he is my Dr a professional relationship not a friendship, familiarity breeds contempt. I cannot fault this dept. Unfortunately a gentleman who was blind ( had an aid) was sitting long before I went to see the Dr, he actually went to reception and asked if a porter was in his way.As I was leaving, I thanked the staff and then looked to see if the gentleman had gone, he hadn’t, I offered to take him to his destination which was pharmacy. He was very grateful and also informed reception, I think he’d been waiting an hour. His wait was going to be 20 mins in pharmacy and he asked the pharmacist to put on his script he needed a porter no chair to go to the exit point for a taxi. I offered to stay but indicated to the pharmacist where he was seated. He made a valid point, why can’t the script go electronically from dept to dept??? very sensible. My heart went out for this chap and I’m wondering if more porters are required, but a volunteer would have been ok, after all he isn’t “ sick” just disabled, please please investigate the incident and rectify it.