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All staff I have met at the RVI have been polite and very capable. The facilities are very good. I have used the PIU, X-ray, Endocrinology, Blood Testing and Interventional Radiology services. All of them are excellent. The location of the RVI is somewhat difficult to access but we have been able to manage. Either I have failed to find them or there are not many toilets available to outpatients. In every other respect the facilities are very good.