royal-orthopaedic-hospital

Royal Orthopaedic Hospital

Bristol Road South, Northfield, Birmingham, England, B31 2AP
 
1 2 3 4 5 62,720 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a NHS patient
24th September 2021


Pleasant staff working under difficult conditions because of Covid kept informed about the delay in appointment time

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Orthotics ,
8th September 2021


My 9 year old son had an appointment recently with the orthotics department for collection of a spinal brace. My son is completely wheelchair dependent and requires a hoist to be lifted. The treatment room is very small and doesn’t have very much space. As a result, We couldn’t hoist him safely and certainly with any dignity. I’m sure that your moving and handling team would be very dissatisfied with the procedures that the orthotist undertook. My son had to then try and have the the spinal brace fitted once we did mange to get him on the examination bed to ensure that it fitted properly. Because the examination bed is so small, and there was limited space in the room, when the orthotist tried to turn my son, he nearly fell off the examination bed but luckily I was close by to catch him.


Provide larger, wheelchair accessible rooms. Ensure that staff are up to date with manual handling rules and procedures Provide larger medical beds for examinations and procedures Treat patients with dignity and respect

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
6th September 2021


A clean and pleasant place nice staff, nothing to much trouble.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Admissions and day case unit,
4th September 2021


I was very pleased and happy with my treatment from admitted to discharged i would like to thank all the staff on bluebell suite yesterday for there help made my time there comfortable and relaxed would like to thank all consultant and surgeons that delt with me yesterday everyone was so helpful and reassuring


Absolutely nothing i couldnt complain at all

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
29th August 2021


I had a disectomy at the Royal recently, I am 5 days post surgery. I cannot thank the staff and surgical team enough.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
28th August 2021


Had spinal surgery in June was looked after really well by Mr Haleem and nursing staff on ward 12

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of X-Ray,
24th August 2021


It was hard to give "stars" on all questions as I am only sending feedback on a phone call I had last week with the Receptionist (Gloria) in your X-ray department. I called to query a referral that my GP had sent through and she was so patient, calm and professional. My address was incorrect on your local system and she was able to change this in order that any appointment would go to the correct address. Gloria then trawled through 300 emails to find my referral. The GP had not completed the email referral correctly so she took the time to phone the surgery and ask for a re-referral. It really isn't often that someone will go that Extra Mile, but Gloria most certainly did. Please say thank you on my behalf.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
21st August 2021


Excellent Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Ward 2,
23rd July 2021


Ever since I walked through the door with my hip problem every person has been absolutely incredible. From the Sergion to the chap in the car Park The attitude is all the same. You are the reason they come to work and your health is always the number one priority. It would be unfair to single out individual as they are all totally amazing . However I feel that I must mention a young sister called Yasmin. Not only was she incredibly good at her job she has an outstanding attitude to the care of the patient. Allowing no one or anything effect the recovery of the patient It was a privilege to have been treated in this outstanding hospital and it's staff. No one truly wants to be in hospital but I cannot think of a better place or person to have in your life at your time of need. I totally recommend every department and would actually look forward to being treated again in the future.. Thank You Thank you Thank you all so very very much . I'm forever in your debt x x x Alan Drew


Long handled toilet brushes Apart from that absolutely nothing Oops Air Conditioning for your excellent staff

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
18th July 2021


Great staff, friend and felt looked after

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
 
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