Queen's Hospital

Queen's Hospital 2024-04-30 Person 1 5 0

Arrived at urgent care and sent to sdec asked a nurse where I need to take my paperwork and he told me to sit and wait. I did for the next hour while sitting there with chest pain, almost a year since my last cardiac arrest. Information that I provided but sit and wait was their assessment.

Maybe an ecg immediately and some kind of assessment?

Queen's Hospital 2024-04-30 Person 2 5 0

The nurses in charge were literally having a go at their staff and were downright rude to patients. The staff moral was bad but they were doing their best to the patients.

It's beyond fixable

Queen's Hospital 2024-04-30 Person 5 5 0

I gave these answers because I was happy with the care and compassion the staff delivered to me

Provide more information

Queen's Hospital 2024-04-30 Person 4 5 0

The nurses expected me to know how to dress up the diaper of my father and to handle his catheter. I think that is not right

You are going really well

Queen's Hospital 2024-04-30 Person 2 5 0

On arrival to the hospital (via ambulance) I was seen promptly by a doctor. During the initial assessment phase there was a lack of communication directly to myself on further diagnosis of my condition (prolonged chest pain). I was moved into a waiting area where blood was taken for test without no elaboration on what the tests were for. I was asked to venture to an area for a chest x-ray, again without elaboration on why this was being carried out. There was little direction on how to get to the facility and no information on where I should go after this procedure was carried out. After the x-ray I found my way back to the previous area, where I was asked to move to a new waiting area again without any elaboration. Whilst in the new area patients were in tears and in various levels of distress after being on-site for over 24hrs without any narrative. An individual beside me had the perception she was having a mini stroke and was calling out for aid, it took some time (possibly 10-15mins) before a doctor carried out an assesment. I was offered lunch, however was unsure if I was allowed to eat. The individual serving food was quite abrupt with all those within the waiting area. She strangely wouldn't state what sandwiches she had, and when an individual attempted to move the sandwiches to see the labels she was berated in a very odd experience. I was later discharged after 4-5 hours with no real explanation on my condition, the outcome of the results (presumably not a mild heart attack), and prescribed various drugs without any narrative on why these had been allocated to myself. I departed with still on-going chest pain (non-musuclar) without any real understanding on what had transpired, the outcomes, and what potentially was wrong with me. It was a very odd and

Basic communication throughout the journey through the hospital, diagnosis, testing and discharge.

Queen's Hospital 2024-04-30 Person 1 5 0

Not told what was i being tested for or what test results showed. No real answers what was wrong with me and just given antibiotics and steroids. Ignored by nurses and the doctor that said she was coming back to talk through what medication I was going to receive and how to take it. Nurses just stand behind a desk and write on pieces of paper and avoid eye contact

Communication, communication, communication. Don't leave patients on a drip having to beg for pain relief and then for their prescriptions whilst being ignored.

Queen's Hospital 2024-04-30 Person 1 5 0

Terminal with a brain tumour and a suspected blood clot I sat for hours before going home not seen

Seen me when the ambulance brought me in

Queen's Hospital 2024-04-30 Person 5 5 0

I underwent a biopsy with Interventional Radiology team as an outpatient. It was on March 20th 2024.I was seen by Dr Shariq and he was extremely professional and made me feel at ease throughout the procedure. Before the biopsy explained what we were doing that day. The nurses Tamara and Augustina were fantastic and took great care of me before, during and after the procedure. There were of couple more nurses involved in my care ; can't recollect their names though. Thanks to all staff in Interventional Radiology team who took great care of me.

Nothing I could think of.

Queen's Hospital 2024-04-30 Person 4 5 0

A member of staff was rude and lacked empathy & compassion whilst I waited and tried to comfort my 93 year old father who suffers with Dementia and had broken his hip.

When placing patients in a queue in the corridor - it is difficult and uncomfortable for everyone & lacks privacy and comfort. Patients are in pain and relatives are anxious. Space is limited through no one’s fault & due thoughts & consideration should be recognised by all. It’s not the patients fault that there is restricted space for the porters to manoeuvre beds or trolleys.

Queen's Hospital 2024-04-30 Person 4 5 0

They were extremely busy but tried to keep me informed about what was happening

Maybe more Doctors if possible