Queen's Hospital

Queen's Hospital 2026-05-10 Person 4 5 0

Joanne and Amy the cns were very helpful and kind

The medication had a long delay on the last two cycles They also had delays with medication Information was not passed on clearly

Queen's Hospital 2026-05-10 Person 3 5 0

Absolutely a joke !! I feel so mis treated. I'm having bloods each week because my liver has been over 1570 and have been just left its disgusting

Communication!! Actually care about patients

Queen's Hospital 2026-05-10 Person 5 5 0

On admission I was seen to very quickly but that might have been because it was mid morning all tests carried out quite quickly.couldbbbb

More thought given to catering if you missed the trolley serving drinks and sandwiches it was a long wait between times,also the approach to people, especially the elderly who are hard of hearing and not sure of what is going on around them.

Queen's Hospital 2026-05-09 Person 3 5 0

I felt that some information or updates were not shared quickly enough with me, but I did feel in the know most of the time. Overall, the HCAs and nurses were very respectful, very kind and understanding. I felt the staff tried hard to do their best, especially given that for a few nights I was a ‘plus one’, which made things tricky. I also have no complaints about the food - I think it was very good quality given the scale on which it is being provided. Good variety and always hot. Special thanks to: Diana, CeCe, Piotr, Mittal (he was very clear about my treatment and next steps), Omar (who I saw in A&E), and John.

I recognise there is only one nurse for two bays, but it sometimes took longer than I thought it should to get help; often the other patients were left for in excess of 30 minutes waiting for pain relief after already waiting up to fifteen minutes for their bell to be answered. My main issue is with the night staff. Again, I recognise that patients will be moved onto the ward late at night, but we had two nights of very disturbed sleep due to the noise caused by the staff. First occasion, at 3am - patient arrived with staff talking at full volume to each other. Not speaking quietly, not discussing things outside the room - full-on conversations in the room. Second occasion was around 1am, again full handover done inside the bay, full volume, no attempt to whisper. Alongside these specific incident were the general, every night disturbances caused by the night staff talking and laughing loudly at the nurses’ station. Again, I have no issue with people chatting and laughing at work - I’m glad they were enjoying their work. But it was all at full volume. I could hear everything, and as someone who isn’t ‘geriatric’ or wasn’t knocked out by medication, it made sleeping impossible. I barely got three hours each night, because of course were woken up at 5:15am for observations. I would just ask please that staff are reminded to please lower the volume at night time; don’t call down the corridor to each other, don’t speak at full volume and please consider where a good place on the ward would be to have an in-depth conversation about patients.

Queen's Hospital 2026-05-09 Person 4 5 0

I was kept informed about all of the steps to investigate why I was in pain. I couldn't have asked for more. All staff were polite, caring and professional.

I had been in pain for about 3 days before I was admitted to hospital so I was very tired from not sleeping very well at home. I found it very difficult to sleep in hospital and I understand noise happens but if the door to the room where me and three other patients were sleeping could be kept closed as much as possible.

Queen's Hospital 2026-05-09 Person 4 5 0

I was in a terrible state and they got me to a level of pain and discomfort I can cope with.

It’s a busy tough environment. I’m surprised that the staff do as well as they do.

Queen's Hospital 2026-05-08 Person 3 5 0

First if all I would not fault the nursing staff who did their best at what must have been a terribly stressful time for them, so many paients in the emergency room. Spilling into the corridor. Some of these had drips, one particular man was lying on the floor in agony. it was awful and I found it very distressing to see. An emergency ambulance took me the emergency dept lunch with a dangerously high blood pressure. I was seen by triage in about 5 minutes, and told to go through and wait on the Dr, I did not see a Dr for approximately 10 hours,. In the interim 3 hrs after my arrival I was given an ecg and a blood test. My B/P was not really monitored, I had tachycardia and seriously high B/P and the pain in my head was awful. I was then taken by a nurse into an area off the E.R. where I received one tablet that within 30mins my B/P went down and I was monitored. I also at some point had an head scan. On seeing the Dr all those hours later she examined me and reviewed my results which were all okay except for one tiny thing so she did another blood test and a few hours later I was told I could go home. By that time I had been at the hsp for 15 hrs. What I want to know why I was not given this tablet to take down my B/P on arrival, why did I wait 6 hours,, Anything could have happened. .

I think the nurses and Doctors were doing their best in difficult circumstances. I believe it is the infrastructure that is causing the problems ,not the staff. The Hsp cannot cope with the amount of people that need their care. I also witnessed some verbal abuse to a couple of nurses, which was so wrong and disrespectful.

Queen's Hospital 2026-05-08 Person 2 5 0

I waited almost a whole day from early morning to late afternoon for one back XRay, which was done after a 3-4 hour wait, was told at around 4 pm that it would be another 8 hours wait to see the doctor! Well, my husband’s seriously ill and I am diabetic, not eaten since morning, couldn’t wait that long, so I left after telling the A&E staff. They said they would send the report to my GP within 24 hours as there was a question of a crack fracture of vertebrae, but to this date, almost 2 weeks after there is no report to be had … NHS and especially Havering Trust is in a sad situation …

You could have at least sent the lumbar XRay report to my GP as promised by your staff at A&E! What was the point of wasting my time and valuable NHS resources!

Queen's Hospital 2026-05-08 Person 5 5 0

All staff were friendly, polite and professional, and showed concern that I was okay and not in too much pain. I was kept informed of each stage and what to expect next. On discharge, when I couldn't manage with the crutches, the staff kindly wheeled me to the entrance in a wheelchair for my husband to collect me from there.

I would have greatly valued a printout just to advise me how to manage my condition (broken ankle) until I received an appointment from the fracture clinic.

Queen's Hospital 2026-05-08 Person 5 5 0

I felt very satisfied with the care and kindness that the staff and doctors gave me..I was looked after and treated very well.

I was hoping that when the doctors see my situation off my prolaps bowel they would of kept me in hospital that's all.. instead of me having to wait to see a surgical surgeon on another date...