Queen's Hospital

Queen's Hospital 2023-12-07 Person 5 5 0

All the staff was very kind & quick to respond and friendly and helpful.

Nothing

Queen's Hospital 2023-12-06 Person 5 5 0

The experience at Queens Hospital and King Georges Hospital was very good. All NHS staff has been great in providing excellent care and catering. The atmosphere is one of friendliness and attention to the patient's needs. Excellent cooperation between doctors and nurses and the other staff gives the patient a sense of security and contributes to the peace of mind. I feel confident in approaching anyone with the knowledge that I will be listened to and made to feel very well looked after. I am grateful to all consultants and nurses who accompanied me and still accompany me in this difficult journey. I appreciate your hard work and keep you in high regards! Thank you all very much!

Queen's Hospital 2023-12-06 Person 4 5 0

Every thing ran smoothly and I didn’t wait too long. Everyone professional

Na

Queen's Hospital 2023-12-06 Person 5 5 0

Because I was most impressed by patience and kindness shown to me.

Not sure yet, my visits have not finished. At the present date I have two more appointments.

Queen's Hospital 2023-12-06 Person 4 5 0

Because the staff treated me good but not fast enough but it was great, I understand Because of busy, but they treated me with care but they send me home in the middle of night alone

If there's accessibility of bed please don't send patients in the middle of the night even if the treatment is over

Queen's Hospital 2023-12-06 Person 4 5 0

Received good care but the department was over crowded. Although I was waiting in the main waiting room consultant could not find me made more difficult by getting my name wrong.

Improve the waiting areas. Being out in the corridor is not good.

Queen's Hospital 2023-12-06 Person 4 5 0

Staff did their best to see me even through it was a busy day.

More privacy would be good

Queen's Hospital 2023-12-06 Person 5 5 0

The great service

Very good care

Queen's Hospital 2023-12-05 Person 4 5 0

The nurses and doctors were kind attentive and overworked and underpaid

Whoever thinks they are running the hospital should get advice on the subject

Queen's Hospital 2023-12-05 Person 4 5 0

I accompanied my mum who was bought in by ambulance, she had pains in her chest and back. The paramedics thought it best she attended queens after an ecg at home. After passing the trollies lined up with patients on our entry to A&E we were dreading the wait to be seen. After about 20 mins mum had bloodtests and another ecg. We then had the wait for the results. ‘Raft’ was filling up and we were soon moved into a cubicle with 3 others. We waited for hours for any feedback. Eventually (after a shift change) things started to get moving again and mum had to have more blood tests and an xray. We had been moved to another area ‘fit to sit’ where was were mixing with sickness, dreadful coughing, awful pain and the likes. These poor people had no privacy, it was quite distressing for all concerned. Another patient was shouting, swearing and being abusive to all staff, upsetting everyone, he was in a cubicle to himself and once treated was allowed to stay in this cubicle on his own for the duration, calling out “a cup of tea when you are ready love” while genuinely sick people were having to sit with their sick bowls in their laps, next to strangers. The staff were excellent and looked for quiet areas to speak to patients with their results etc.but there was non available so the feed back was spoken quietly which didn’t help us as my mum wears hearing aids which pick up every noise around. I genuinely felt so sorry for the abuse the staff were experiencing, their patience was tested to the limit.

I understand the strain everyone is under, so know that the best is being done at the time.