Review of Queen’s - Accident & Emergency,
5th December 2023
I accompanied my mum who was bought in by ambulance, she had pains in her chest and back. The paramedics thought it best she attended queens after an ecg at home. After passing the trollies lined up with patients on our entry to A&E we were dreading the wait to be seen. After about 20 mins mum had bloodtests and another ecg. We then had the wait for the results. ‘Raft’ was filling up and we were soon moved into a cubicle with 3 others. We waited for hours for any feedback. Eventually (after a shift change) things started to get moving again and mum had to have more blood tests and an xray. We had been moved to another area ‘fit to sit’ where was were mixing with sickness, dreadful coughing, awful pain and the likes. These poor people had no privacy, it was quite distressing for all concerned.
Another patient was shouting, swearing and being abusive to all staff, upsetting everyone, he was in a cubicle to himself and once treated was allowed to stay in this cubicle on his own for the duration, calling out “a cup of tea when you are ready love” while genuinely sick people were having to sit with their sick bowls in their laps, next to strangers.
The staff were excellent and looked for quiet areas to speak to patients with their results etc.but there was non available so the feed back was spoken quietly which didn’t help us as my mum wears hearing aids which pick up every noise around.
I genuinely felt so sorry for the abuse the staff were experiencing, their patience was tested to the limit.
I understand the strain everyone is under, so know that the best is being done at the time.