queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
323,708 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
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Review of Outpatient Team 4
18th March 2024


I was very pleased with the service rendered to me

Suggested improvements
Nothing really that comes to mind

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
17th March 2024


Everything they did for me was timely and done well

Suggested improvements
First time since a&e reopen and signs could be better and layout could be different. Keep going back and forth seems pointless

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
17th March 2024


Good service and on time

Suggested improvements
Given me a cup of tea.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
16th March 2024


Through no real fault of my own I was late for my appointment today with the Radiology Department for a biopsy to check if I had cancer in my neck. It's only a ten-minute procedure at best. No-one in the reception when I first arrived. When the girl showed up I told her my name and why I was there. She said that she had just got back from the nurse who told her to tell any late-comers like me that we would not be seen. Not satisfied with being dismissed so summarily, I asked the receptionist if she could contact the nurse and see if she could make an exception, just this once. The nurse came out, tilted her head and with all the sincerity of Margaret Thatcher she patronizingly told me that she was taking a lunch break and that I would not be seen today. Seeing how there was only 1 patient in the waiting room I didn't think it too unreasonable for me to be put last in line. I was beginning to think that I was wasting my time, and that her lunch break was far more important than any test that could have either taken me off the hook as far as the cancer was concerned, or, at worst, begun early treatment. By that time my patience had worn very thin and the 2 of them decided that I was out of order. God forbid that! I told them that I was neither verbally abusive to either one of them nor was I threatening them in any way, shape or form. I was stating my case, clearly and with conviction behind it. I told the nurse (words to the effect) "Just wait till you get cancer. I hope they treat you like you are treating me now!" Cancer is a relatively slow-paced killer. But when added to other life-threatening conditions time is of the essence and when a health professional tells you that her lunch break is more important then, the push back is going to be absolutely horrendous.

Suggested improvements
Being late for an appointment can happen to anyone. A phone call to establish if I was en route or not coming would have avoided this very unpleasant scene totally. Instead, the nurse showed NO compassion, no empathy and certainly no willingness to have her lunch break compromised. BTW, Dr Ann Maini did in fact call me on the day I was running late. I was already in the hospital but it was a call that avoided any conflict. When a patient was multiple life-threatening conditions it should not be too much to ask to receive a little understanding. This heartless, cold Harpie of a nurse should be fired. You don't need people like this in the NHS.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Bowel cancer screening
16th March 2024


I was terrified. Everyone whom I came in contact with treated me with respect and cheerfulness. They kept me calm to go through the process. In the examination room itself I was greeted by warm smiling people, especially Dr Stevan Fox though all the team deserved credit. Thank you so much for my care.

Suggested improvements
Soft music in the examination room would have been nice.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Labour Ward
16th March 2024


Midwife who checked on me was so understanding and reassuring which as a patient means everything. She helped me to feel calm and relaxed and despite how busy she was with other patients, never neglected me or paid less attention. Her name was Sharon and she gave excellent care.

Suggested improvements
None

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
16th March 2024


Clinic was running 2 hour late because no notes/files had been brought up to the clinic, files were brought up in batches .

Suggested improvements
If a clinic is to be running late, staff should keep us informed. ENT is by its ver nature a very worrying clinic and patients are anxious about what they are going to find out eg cancer so to be kept waiting without reassurance is poor, Also still awaiting an urgent PET scan for cancer detection 12 days and still no communication

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
16th March 2024


Because my sons care about as good.

Suggested improvements
Have better communication between appointments clerk in communication.As appointment had been cancelled but the doctor was brillant &say my son n myself as he’s severely disabled &it takes a lot to bring him to the hospital on time for his appointment to find bad communication between departments .The appointment had been cancelled but the doctor was so kind &thought ful to see us on that day.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sunrise Ward B
15th March 2024


I was taken to sunrise b at half 8 last Friday and the nurses I had one Chinese lady and one Philippines lady I had they was brilliant lovely and polite nurses

Suggested improvements
I had no issue or no problem with anything.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Bluebell Ward B
15th March 2024


All the staff on the ward were lovely and even though they were rushed off their feet they never made it seem that they were rushed when speaking with me.

Suggested improvements
More staff and more beds

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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