Queen's Hospital

Queen's Hospital 2025-11-17 Person 4 5 0

Good communication explained all precedours

Nothing else

Queen's Hospital 2025-11-17 Person 5 5 0

Great

Everythibg was ok

Queen's Hospital 2025-11-17 Person 4 5 0

Treated with respect and listened to.

Parking difficult.

Queen's Hospital 2025-11-16 Person 4 5 0

Looked after well and treated you with respect

Only communication with letters afterwards could be better

Queen's Hospital 2025-11-16 Person 5 5 0

The doctor I saw was very kind and reassuring, procedure was easy and quick (although not pain free but that’s to be expected!) Being able to come on a Saturday was also very convenient for me.

There was no staff at the desk when I arrived so for a while I was confused if I was in the right place, however I was greeted within 5 minutes of arriving

Queen's Hospital 2025-11-15 Person 5 5 0

Nurse was great and was really convenient having an appointment on Saturday

NA

Queen's Hospital 2025-11-12 Person 5 5 0

Excellent staff in this department. They accommodated my son whenever he asked for something and ensured that he was always comfortable. They did their best to ensure that he was not in too much pain.

Nothing I can think of

Queen's Hospital 2025-11-12 Person 3 5 0

I wanted to be able to give 5 stars for everything because most of the staff were lovely during the time my son was admitted and the experience was generally great. However, we were told that he would be discharged from Monday morning but the system was changing over to a digital system and was taking a while. It got to 10 pm and we were still there waiting for medication and the discharge papers. We asked the nurse if we could just stay and leave early in the morning as we were tired. She said that should be fine. We both fell asleep, then were woken up by 23:25 to receive the medication and discharge papers. I asked again if it was okay to stay until the morning as my son was fast asleep and I had no one to take us home at that time. The nurse said she would check with the staff nurse. Our nurse returned and said that the nurse in charge said we needed to leave now as they needed the bed and we should take an Uber if I didn’t have a car. I found her to be very rude and had no compassion whatsoever; my son had been admitted from Friday to Monday and was not fully recovered but we were being forced out into the cold because it took more than half a day to get everything ready for us to leave. We left around midnight with my son crying because he was upset with how we were treated. We then spent 15 minutes outside, trying to find a cab firm that didn’t charge silly prices as I refused to take my son on a bus at that time when he was still unwell. One rude person ruined the whole experience for us. I’m not sure I will take my children back there again. It’s a real shame

Some of your staff need training on how to be compassionate and put people before beds. It doesn’t hurt to be nice. No one stays in hospital for fun.

Queen's Hospital 2025-11-12 Person 5 5 0

I was very anxious about my pregnancy before meeting Ms. Alina, but she has been incredibly supportive and caring throughout my journey. She arranged all my scans and blood tests efficiently, and today she truly made my day by clearly explaining everything and giving me the reassurance I needed. I am so grateful for her professionalism, compassion, and dedication. I would highly recommend Ms. Alina to anyone seeking excellent prenatal care.

Queen's Hospital 2025-11-12 Person 1 5 0

The scan was adequate. Two scans were required to complete ultrasound scan. Staff possibly need further training to achieve competence. Main complaint was a male staff was allowed to enter room whilst screening was taking place. One of the nurses pressed the security alarm by mistake - how incompetent. One of the nurses or midwife forgot to pull the curtain. The excuse was baby was crying in pushchair. Unacceptable. Staff need training on cultural and religious sensitivity. Another midwife/nurse trying to convince me its OK. No it's not - get further training. In addition, previously I requested a female staff to complete ultrasound scan and it was refused. I spent cab fare to come to the hospital to be refused my requirements. Awful service. If the staff don't like the profession or do not have have empathy for patients. I would suggest further training or get into another profession if you are not happy. Finally, stop using the excuse we are moving on to new system. Waiting times are too long. (King George - Antenatal 11 November 2025)

If the patent does not want a male member to enter whilst the ultrasound screening is taking place. Please consider their needs. Religious and cultural sensitivity trading should be mandatory. Take this as constructive criticism. Yes it's NHS. It does not mean poor performance.