Reviews
Reviews
I was very pleased with the service rendered to me
Everything they did for me was timely and done well
Good service and on time
Through no real fault of my own I was late for my appointment today with the Radiology Department for a biopsy to check if I had cancer in my neck. It's only a ten-minute procedure at best. No-one in the reception when I first arrived. When the girl showed up I told her my name and why I was there. She said that she had just got back from the nurse who told her to tell any late-comers like me that we would not be seen. Not satisfied with being dismissed so summarily, I asked the receptionist if she could contact the nurse and see if she could make an exception, just this once. The nurse came out, tilted her head and with all the sincerity of Margaret Thatcher she patronizingly told me that she was taking a lunch break and that I would not be seen today. Seeing how there was only 1 patient in the waiting room I didn't think it too unreasonable for me to be put last in line. I was beginning to think that I was wasting my time, and that her lunch break was far more important than any test that could have either taken me off the hook as far as the cancer was concerned, or, at worst, begun early treatment. By that time my patience had worn very thin and the 2 of them decided that I was out of order. God forbid that! I told them that I was neither verbally abusive to either one of them nor was I threatening them in any way, shape or form. I was stating my case, clearly and with conviction behind it. I told the nurse (words to the effect) "Just wait till you get cancer. I hope they treat you like you are treating me now!" Cancer is a relatively slow-paced killer. But when added to other life-threatening conditions time is of the essence and when a health professional tells you that her lunch break is more important then, the push back is going to be absolutely horrendous.
I was terrified. Everyone whom I came in contact with treated me with respect and cheerfulness. They kept me calm to go through the process. In the examination room itself I was greeted by warm smiling people, especially Dr Stevan Fox though all the team deserved credit. Thank you so much for my care.
Midwife who checked on me was so understanding and reassuring which as a patient means everything. She helped me to feel calm and relaxed and despite how busy she was with other patients, never neglected me or paid less attention. Her name was Sharon and she gave excellent care.
Clinic was running 2 hour late because no notes/files had been brought up to the clinic, files were brought up in batches .
Because my sons care about as good.
I was taken to sunrise b at half 8 last Friday and the nurses I had one Chinese lady and one Philippines lady I had they was brilliant lovely and polite nurses
All the staff on the ward were lovely and even though they were rushed off their feet they never made it seem that they were rushed when speaking with me.