queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 252,421 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 406
 
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I was shown care and respect and compassion. It was on a day when the computers went down and staff had to do everything the old fashioned way and write it down ! So I was there for a very long time .


Just wish it didn’t take so very long

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


The staff were all very pleasant and I was treat well. Couldn’t fault anything from our own doctor right through everyone was most helpful


No happy with everything

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


Because I was very satisfied with the service I received —-


—-

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


Everyone who has been involved with my care has been awesome considering they are under huge pressure dealing with short staff etc I was in a&e from tuesday 4.30pm till wednesday around 9am before i was moved to majors then to a ward to be admitted. Was crazy busy but staff stayed up beat and friendly which i was in awe of.


More staff would make a huge difference but i appreciate this is not always practical ssdly.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
20th September 2021


Cleaner started to clean corridor done half then left never to be seen again told him there was a sick bowl and rubbish on window sill where we was sitting just looked and went away still there at 2pm when we left

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I felt that they were attentive to my needs.


Leaving . Absolute shambles,little or no notice, ended up in ‘ departure room’ no information given as to waiting time, staff there not very knowledgeable , one actually asked me what I was waiting for!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I felt the staff took me seriously


Difficult for a hearing impaired person to hear the desk staff. Loop system didn't seem effective.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I was in the ED Majors B for about 6 hours - which is long admittedly however the nurses and care assistants were wonderful and I cannot say anything negative about them. One particular assistant (I never learnt her name but she was an older white lady with short brown hair) was so so sweet and looked out for me when I got a little scared going into my contrast CT. I was very grateful for her, and the rest of the teams, care on a rough day.


It could have been speedier but it was a very very busy day for the department so I wasn’t too mad.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I was in A& E for 14 hours. I really do appreciate staff work incredibly hard in very difficult busy conditions.


Nothinh you could have done better BUT GP services need to be up and running now. My symptoms started on a Monday morning and I went to opticians, tried to get gp appointment and went to Harold Wood walk in clinic all trying to avoid going to clog up a&e before ending up there on Thursday lunchtime. Turns out i had had a mild stroke.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


The team were true professionals and for all those waiting drinks and snacks were also provided.


The booking in was long as there was one brilliant Nurse who was either Australian or New Zealander. There was another who kept going off to other duties.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2