Reviews
Reviews
Doctors and nurses was extremely helpful and supportive whilst I was in their care.
All staff very friendly and professional
I waited 20+ hours in A/E, to think it was the A/E.
I arrived 8pm, I was taken bloods at around 10pm, and from then on—it was dead waiting.
Nurses and other staff were nice, there was just a lot of wasted time. There was a patient who came around 12mn, with relentless asking from staff, he was able to get a response from the doctor around 4am maybe to do a scan. If this was possible in 4 hours, how is it any different from other patients who have been waiting even longer? Do we need to pester nurses all the time to get the attention of doctors? Because amazingly, the doctor turns up eventually for that a relentless patient. It is not fair.
I was seen by the doctor AROUND 9-10AM and would have to wait for a scan, which I perceived is not going to be a short wait. I think nurses, attendants, doctors should take into consideration how long patients are waiting, if I did not pester them at around 4pm to where is the scan, I would have waited for God knows how long. After telling them that I have been there since 8pm, at 4pm the next day, they were able to call porters, ultrasound, and shortly after, I was sent to ultrasound. What if I do not follow up? Do I just sit there and hope that they have a certain system that they follow?
The staff from ultrasound asked me how long I was waiting in A/E and I said 20 hours, they were shocked and told me that how come they only got my request on that period of time? I was as shocked! So how are things managed? How can you feel that there is proper triage and prioritization of those that have been waiting for a long time. Yes, priority to those who are more ill, but it does not mean you have to push further behind those that have been waiting since night time. 20+ hours of waiting time, and it is called an A/E.
The consultant that I saw was not my usual consultant , he had to recheck most things. He gave me no hope about my future, suggesting the solution “lies with him above “ !!!
He offered no constructive advice , dismissing most of what I asked.
I have subsequently received an appointment in 6 months time, WHAT AM I SUPPOSED TO DO WHILST I AM WAITING , I AM A HEART FAILURE PATIENT.
Overall experience was fine, however the communication from some of the midwives was not what I would expect, for example hearing myself being talked about outside my room in a derogatory manner when I had asked a simple request. Our discharge was unnecessarily delayed as the discharge summary was handed over for night staff to complete, despite the plan for discharge being made that morning.
Neonatal team and obstetric team did a great job looking after me and my baby. MCA’s were attentive and kind helping me wash and walk which was greatly appreciated. Midwife Tanya very kind and supportive when I was struggling with pain and gave me some useful physio advice that no one had discussed with me, (how to mobilise post C section, sit up, how to manage coughing, sneezing and supporting my stomach) which I feel should have been discussed with me before I was expected to mobilise in the middle of the night.
Until now all my treatments have been excellent apart from the cancelations I’m more than happy with everything
I was very happy with my outcome and surgery, I was giving the right informations before and after my surgery. Both doctors and nurses involved with myself were respectful, spoke kindly and gave a peace of mind.
Appointment went smoothly and calmly. Great service.
Had two visits in 3 days at Queens.
Sent to Eye Casualty by Spa Medica as eye pressure way too high following cataract surgery, and they could not deal with it.
I was so very worried but received fantastic treatment from all staff at Queens - cannot thank them enough for the kindness, reassurance and advice given.
Second visit was for initial appointment following GP referral for knee pain. It was an extra clinic running on a Sunday afternoon to help clear the orthopaedics backlog. Once again I have nothing but praise for all the staff and kind doctor that I saw. Very happy with the outcome too.
Thank you so very much - you are doing a GREAT service to us all
The reason for my answers because staff were very very inventive knowledgeable
They were a pleasant to have being looked after was lovely