Queen's Hospital

Queen's Hospital 2024-03-26 Person 5 5 0

Everything was covered. Answered all of my questions regarding hearing aids.

Nothing.

Queen's Hospital 2024-03-26 Person 5 5 0

To be very honest I'm very impressed by the service I got l, from the ambulance to the time I got to the hospital was very splendid, very compassionate and caring staff.

But when you walk-in yourself to the hospital the service is always very slow, you tend to spend more time in the hospital before you're being attended to. I'm really surprised at this because this is a western world even way back in my country(Nigeria) you don't stay this long at the hospital because they believe you're in the hospital because you're not well, so you must be attended to on-time and as fast as possible. I would really appreciate it if UK government can look into this please. Other than this, the staff are absolutely splendid and loving

Queen's Hospital 2024-03-26 Person 4 5 0

The nurses are very busy and they all work hard! The nurse who was looking after me was friendly and polite and she was trying her best despite having other patients to look after.

Everybody was doing their job well!

Queen's Hospital 2024-03-26 Person 1 5 0

2nd time admitted with same problem , 1st time being failed discharge .. was told would be having a heart scan following day after 2 days in hospital then was told no there is a waiting list and now scan is not until 18th April .. feel like NHS don’t care about anyone over the age of 80 !!

Keep your promises

Queen's Hospital 2024-03-26 Person 2 5 0

Spent over 12 hours over the course of two days at Queen’s, lots of to-ing and fro-ing between different departments, a lack of communication from staff, we were told my son needed a CT scan but it didn’t happen on the first visit, as by the time we saw the doctor, the scan department was closed and we were told to return next day at 9 am. We returned the next day, told abruptly by staff that my son couldn’t have a CT scan and we had to go to book him an ultrasound scan, (why the staff didn’t make this a phone call to the department, I really don’t know) as there were lots of to-ing and fro-ing again for us, and the staff didn’t seem to know what was happening when we went to book his ultrasound scan, after a long wait my son eventually had an ultrasound scan but in the meantime no communication from the staff, we had to ask a few times each day what was happening and ask when would we be seen again, after the scan lots of walking to the waiting room and a long wait for the results, the waiting area was absolutely crowded, people were sitting outside in the corridor, which is where we sat but on the windowsill, really uncomfortable and we had to stand up after a while and stood for hours, the vending machine was broken so there wasn’t any hot drinks. The toilet was dirty and no one was available to tell. The whole experience was really frustrating, annoying and depressing.

Communications between staff and patient needs to be improved. Communications between all staff and all different departments needs to be improved. Waiting times definitely need improving. More staff and scanning equipment should available. There should be a scan department in the emergency department as the constant to and fro-ing from there to the scanning area can be very tiring. A better layout of hospital reception areas, waiting rooms and scan rooms would be an improvement, as walking to and fro the various areas/rooms is very confusing!!! The seating areas need improvement with more comfortable seats that are not metal. The toilets need monitoring and cleaning frequently. The vending machines need to work, as being there all day with just plain cold water is not good enough.

Queen's Hospital 2024-03-26 Person 5 5 0

I received an excellent care and treatment by the day & night team in Sunrise B

Excellent Service - keep up the good work

Queen's Hospital 2024-03-26 Person 1 5 0

I arrived and went to the wrong place as there was no clear signage. I joined a queue to be told to join another queue. I was then redirected round to the other side of the hospital where I waited an hour for someone to see me. He looked at me and told me I was going to see a surgeon and to take this piece of paper to reception. I walked out and found reception who then redirected me to the first place I went to. When I got there, she told me that I needed to get information from the place I had just been. I went back there and got told to join the queue I first joined. Reassured by the kind lady that "he's new" and printed my forms off and sent back to the original reception. I waited there for around an hour to be "assessed" by someone with another person in the room. A room which 6 other people came in and out of within the 5 minutes I was being "assessed". I then got told I was being sent for blood tests and an ECG and then wait again. I finally got to speak to the surgeon who recommended I come back in the morning, I would just need to wait for the results of my blood tests and urine sample. I then got shuttled into another room, totally 6 hours. In this time, my abscess has started to drain, no longer requiring the surgery.

Check in with patients more regularly. Don't just keep shuttling people between rooms like cattle.

Queen's Hospital 2024-03-26 Person 1 5 0

I'm not happy with the way I was treated by the Nurse who took my blood samples she was rude and disrespectful and wasn't kind to me, when she was taking the blood out of her uncared attitude one of the syringes with blood fell she did not border to picked it she went ahead to take another blood from me, she abandoned the one on the floor, walked away and asked me to go back to my sit. when I went back to check if the blood was picked from the floor it was there lying around so I had to pick it up myself and bring it home.

To treat the patient with respect and integrity

Queen's Hospital 2024-03-26 Person 3 5 0

Was quote an experience 4 days till I got a bed and then in corridor.

Quicker service

Queen's Hospital 2024-03-26 Person 4 5 0

The Doctors and Nurses were amazing, hard working and having to put up with those who were time wasters! The waiting time was 1/1/2 days it was horrendous!

Nothing, just the amount of people, including those waiting in corridors, and the horrendous wait! As well as the time wasters!