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Queen's Hospital 2024-03-26 Person 2 5 0

Spent over 12 hours over the course of two days at Queen’s, lots of to-ing and fro-ing between different departments, a lack of communication from staff, we were told my son needed a CT scan but it didn’t happen on the first visit, as by the time we saw the doctor, the scan department was closed and we were told to return next day at 9 am. We returned the next day, told abruptly by staff that my son couldn’t have a CT scan and we had to go to book him an ultrasound scan, (why the staff didn’t make this a phone call to the department, I really don’t know) as there were lots of to-ing and fro-ing again for us, and the staff didn’t seem to know what was happening when we went to book his ultrasound scan, after a long wait my son eventually had an ultrasound scan but in the meantime no communication from the staff, we had to ask a few times each day what was happening and ask when would we be seen again, after the scan lots of walking to the waiting room and a long wait for the results, the waiting area was absolutely crowded, people were sitting outside in the corridor, which is where we sat but on the windowsill, really uncomfortable and we had to stand up after a while and stood for hours, the vending machine was broken so there wasn’t any hot drinks. The toilet was dirty and no one was available to tell. The whole experience was really frustrating, annoying and depressing.

Communications between staff and patient needs to be improved. Communications between all staff and all different departments needs to be improved. Waiting times definitely need improving. More staff and scanning equipment should available. There should be a scan department in the emergency department as the constant to and fro-ing from there to the scanning area can be very tiring. A better layout of hospital reception areas, waiting rooms and scan rooms would be an improvement, as walking to and fro the various areas/rooms is very confusing!!! The seating areas need improvement with more comfortable seats that are not metal. The toilets need monitoring and cleaning frequently. The vending machines need to work, as being there all day with just plain cold water is not good enough.