Queen's Hospital

Queen's Hospital 2024-09-07 Person 4 5 0

Could not fault the quality of the service. The only very minor complaint was it could be a little noisy during the day with people coming and going, because staff could not close the ward door.

Toilet area could be cleaned a little more often as some people have a tendency to miss the WC bowl shall we say.

Queen's Hospital 2024-09-07 Person 4 5 0

The consultant was positive and friendly and offered good advice.

Today's appointment worked well. I arrived early, but was able to be seen promptly this time.

Queen's Hospital 2024-09-06 Person 4 5 0

The doctors and nurses I encountered were professional and friendly. They were clear in their communication and explained my condition and the treatment required.

On entering Queens Hospital it is difficult trying to navigate to the clinic required. Trying to find someone to ask is near on impossible as everyone is so busy. The reception/help desk that was previously there was helpful but since it’s removal finding support on entering the hospital is difficult as someone with no impairments, I imagine people with vulnerabilities may find it much harder

Queen's Hospital 2024-09-06 Person 4 5 0

I felt I was being well looked after

I felt I was being well looked after, the nurses were excellent both friendly and caring. The ward was clean and with only four beds not overcrowded.

Queen's Hospital 2024-09-06 Person 4 5 0

I was well looked after but it took all day to get to be seen by doctors had blood tests and X-ray took most of day didn’t see doctor til 4:00 pm couldn’t see my GP as told doctors are off sick told to go to 111 that’s how I landed up in hospital

Nothing as A&E are always busy

Queen's Hospital 2024-09-06 Person 5 5 0

Very professional and caring experience Everything explained

All questions answered, nothing could have been improved on

Queen's Hospital 2024-09-06 Person 4 5 0

Staff were good.

Was not happy when asked not to rock the cot by a staff member who was neither a midwife or a doctor. Clearly no signage indicating cots shouldn't be rocked. Please inform your staff members if they do not have a valid reason not to mention unnecessary comments to new mothers as some of us would be overwhelmed after giving birth. I would have understood if someone raised a complaint due to the noise or there was a policy to not rock any cots, but If no one raised a complaint she does not have any rights to mention about the cot. Especially when she does not have a professional capacity on the ward. Thank you

Queen's Hospital 2024-09-06 Person 3 5 0

Waited long time without food, all day in fact, before being told 4 occasions opp was cancelled .

Carry out opps on planned day.

Queen's Hospital 2024-09-06 Person 4 5 0

Due to obvious lack of staff there was a lack of communication between nursing staff

Maybe answer the call bells quicker at one time I had to wait over 30 minutes for someone to come

Queen's Hospital 2024-09-06 Person 5 5 0

Very caring staff team on ward

Help avoid waiting so long to get allocated a bed