Queen's Hospital 2024-03-26 Person 1 5 0

I arrived and went to the wrong place as there was no clear signage. I joined a queue to be told to join another queue. I was then redirected round to the other side of the hospital where I waited an hour for someone to see me. He looked at me and told me I was going to see a surgeon and to take this piece of paper to reception. I walked out and found reception who then redirected me to the first place I went to. When I got there, she told me that I needed to get information from the place I had just been. I went back there and got told to join the queue I first joined. Reassured by the kind lady that "he's new" and printed my forms off and sent back to the original reception. I waited there for around an hour to be "assessed" by someone with another person in the room. A room which 6 other people came in and out of within the 5 minutes I was being "assessed". I then got told I was being sent for blood tests and an ECG and then wait again. I finally got to speak to the surgeon who recommended I come back in the morning, I would just need to wait for the results of my blood tests and urine sample. I then got shuttled into another room, totally 6 hours. In this time, my abscess has started to drain, no longer requiring the surgery.

Check in with patients more regularly. Don't just keep shuttling people between rooms like cattle.