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(NAMS) Prescription Service

Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: Fittleworth
 
1 2 3 4 5 816 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

 
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Page 2 of 82
 
1 2 3 4 5
Review of (NAMS) Prescription Service,
21st November 2023


The nurse was informative & friendly.

Suggested improvements
Nothing could be done better.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
17th November 2023


The care and concern I received was brilliant, I would recommend any individual with a stoma to utilise the NAMs service.

Suggested improvements
It was perfect the way it is.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
17th November 2023


Andrew was great, really caring and knowledgeable

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
17th November 2023


The service provided was excellent and all questions answered fully and easy to understand.

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
14th November 2023


I came with a specific issue which was dealt with professionally and with courtesy

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
9th November 2023


The whole experience was a pleasure. Great team at NAMS

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
4th November 2023


Everything helpful, no waiting on the phone, prescription always arrives quickly and correct

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
28th October 2023


This is the first visit since having my stomach where I have required help and advice from the team. I was seen promptly, we spoke about what my issues and concerns were, what the cause could be and what the best action would be. I felt very comfortable and was treated with kindness and respect. I felt listened to was given some good advice and new products to try with a follow up and told to call if these issues don’t improve.

Suggested improvements
Nothing, I was thoroughly satisfied with the care I received

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
27th October 2023


Just very bad experience what I received keept telling me they would get someone too ringing me which they didn't.

Suggested improvements
Be a bit more understanding and respectable.

2023-10-30 14:27:20
Response from (NAMS) Prescription Service

Thank you for taking the time to leave this feedback. I am very sorry to hear that your your experience of our service has been less than satisfactory for you and would be keen to understand this further. I'd be grateful if you could either call 0800 085 3745 and ask to speak to the Prescription Services Manager or alternatively send us an email to connectservices.complaints@nhs.net so that we can investigate.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
1 2 3 4 5
Review of (NAMS) Prescription Service,
25th October 2023


Always a pleasure to see the staff and they are always friendly.

Suggested improvements

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Listening
1 2 3 4 5
Manage Condition
1 2 3 4 5
Activities
1 2 3 4 5
Consent
1 2 3 4 5
Report this review
 
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Page 2 of 82

(NAMS) Prescription Service was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Short link to review (NAMS) Prescription Service: http://iwgc.net/eonyq