King's Mill Hospital
Review of A&E (Emergency Department) ,
22nd August 2021
Poor late/ overnight provision for paediatric emergency care. Waited in the department for over 3 1/2 hours with an unwell child to be advised they would need to speak to the paediatric on call registrar. It should have been apparent on arrival that a poorly child would need the experience and assessment of an appropiratlty trained paediatric doctor.
Also, witnessing nursing staff be very rude and disrespectful to patients was not something I ever expected in a healthcare environment. The same member of staff them being very abrupt with ambulance staff was also very difficult to watch.
I think there may be benefit in staff being provided communications training to ensure they are speaking appropriately to both other health care providers and, most importantly, patients.
A very disappointing experience.