King's Mill Hospital 2021-08-22 Person 0 5 0

Poor late/ overnight provision for paediatric emergency care. Waited in the department for over 3 1/2 hours with an unwell child to be advised they would need to speak to the paediatric on call registrar. It should have been apparent on arrival that a poorly child would need the experience and assessment of an appropiratlty trained paediatric doctor. Also, witnessing nursing staff be very rude and disrespectful to patients was not something I ever expected in a healthcare environment. The same member of staff them being very abrupt with ambulance staff was also very difficult to watch. I think there may be benefit in staff being provided communications training to ensure they are speaking appropriately to both other health care providers and, most importantly, patients. A very disappointing experience.