Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2020-12-09
Person
3
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
9th December 2020
I have not been involved enough
Suggested improvements
Consulted about the medication and care
2021-01-15 13:32:38
Response from Isebrook Hospital
Thank you for your feedback - we're sorry you have experienced this - we endeavor to involve all our patients in their care. We will share this with the team.
Isebrook Hospital
2020-12-08
Person
2
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
8th December 2020
Poor communication, huge gaps in care with no explanation.
Suggested improvements
Better communication and explanation.
2021-01-15 13:32:15
Response from Isebrook Hospital
Thank you for your feedback - we will share this with the team to improve communication.
Isebrook Hospital
2020-12-08
Person
2
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
8th December 2020
You never keep in regular touch with me any more. I have rubg your team when desperate, but feel that I am taking up your time. I ring the cats line instead but they are often busy. I have had 2 major psychological episodes recently esp during covid. There was no one to help but my husband and taking diazapam. I feel ie been forgotten. I'm old now and not important. If I feel suicidal I go on Facebook. I'm pathetic. And been left alone
Suggested improvements
Everything see above
2021-01-15 13:32:01
Response from Isebrook Hospital
Thank you for your feedback - we're sorry you feel you have had a bad experience with the team. We have a daily duty system for service users to access telephone support.
Isebrook Hospital
2020-12-08
Person
5
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
8th December 2020
I feel the team have been brilliant at helping me through the year after the birth of my third child and have been very supportive and helpful trying to get me back to a positive mental health, and questions I had were answered and I especially feel the having the same physiatrist each appointment helped a great deal.
Suggested improvements
Everything was perfect no improvement could have been made.
Isebrook Hospital
2020-12-08
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
8th December 2020
After they initial assessment - that had to be repeated 4 times to different people until it finally landed at there correct person’s desk - I have had absolutely NO contact from the care team at all. Considering the issue and problems with which I have been having to deal with on a daily basis I find the complete lack of care to be appalling. This direct give me any confidence for the future - be that either actually receiving any care or that I may have taken my own life whilst waiting for months and months, years and years...
Suggested improvements
There very least you could have done was to just get in touch and let me know what was happening. Even if right now that is nothing, it would have let me know that I had not been forgotten instead of feeling completely dumped and left outside in the cold.
2021-01-15 13:31:41
Response from Isebrook Hospital
Thank you for your feedback - we're sorry you have experienced this. Communication is paramount and we will ensure this is fed back to the team to give regular updates. We are currently working through our waiting lists for outpatient appointments. Service users can utilise our duty system for telephone support.
Isebrook Hospital
2020-12-08
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
8th December 2020
I am not given the right medicine or they don’t work
Suggested improvements
I am looking somewhere else
2021-01-15 13:31:26
Response from Isebrook Hospital
We are sorry that this is your experience. Please contact us and discuss this with the team manager. Thank you
Isebrook Hospital
2020-12-04
Person
5
5
0
Review of Adult Community Beds - Hazelwood
written by a patient
4th December 2020
Staff always helpful & caring.
Suggested improvements
(Nothing written in this section)
Isebrook Hospital
2020-12-04
Person
5
5
0
Review of Adult Community Beds - Hazelwood
written by a patient
4th December 2020
Care was excellent.
Patient says the care he has received is adequate and feels there is no need for improvement.
Suggested improvements
(Nothing written in this section)
Isebrook Hospital
2020-12-04
Person
3
5
0
Review of Adult Community Beds - Hazelwood
written by a patient
4th December 2020
Good
Suggested improvements
(Nothing written in this section)
Isebrook Hospital
2020-12-04
Person
4
5
0
Review of Adult Community Beds - Hazelwood
written by a patient
4th December 2020
Ok
Suggested improvements
(Nothing written in this section)
