Greenwich and Bexley Community Hospice
Bostall Hill, Abbey Wood, London, London, SE2 0GB
524
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Greenwich and Bexley Community Hospice
2023-07-25
Person
4
5
0
Review of Community Palliative Care Team
25th July 2023
All the carers have been wonderful. As anything else my concentration is bad at times
Suggested improvements
-
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Community Palliative Care Team
25th July 2023
Professionalism, patience, willing to answer questions
Suggested improvements
Not at this time
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Inpatient Unit
25th July 2023
You have been perfection
Suggested improvements
-
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Inpatient Unit
25th July 2023
All the staff are excellent and extremely knowledgeable, above and beyond for every patient
Suggested improvements
No improvement needed
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Inpatient Unit
25th July 2023
True
Suggested improvements
-
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Inpatient Unit
25th July 2023
Have done everything I have asked and needed. Staff very friendly
Suggested improvements
No
Greenwich and Bexley Community Hospice
2023-07-25
Person
5
5
0
Review of Inpatient Unit
25th July 2023
All been very good and kind and caring, staff very friendly. I will miss you all
Suggested improvements
Nothing
Greenwich and Bexley Community Hospice
2023-07-17
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 17th July 2023
I told Nurse that my patient who I have had privately for 4 years was declining due to terminal cancer. I said he has around 3 weeks left but was still not admitted into hospice. I only involved them due to me No longer doing him as a 1-1.
Next day he was admitted into QEH, went to 3 different departments and then last days at ward 25 (discharge lounge) where he received poor care and attention. I stayed 1 night and still visited every day and still cleaned him every day due to him being wet or had opened his bowels.
My patient did not have 1 sore on him until he was admitted and got a pressure ulcer.
He received excellent care.
Why at this point was he not taking to a hospice.
I was told because he was drinking still??
Every human is different and he loved his tea
He was 92 years old and I promoted independence until a week before he passed and he could not manage.
2023-07-31 13:47:54
Response from Greenwich and Bexley Community Hospice
Thank you for your feedback. I am responding as our Director of Care and Service Transformation is currently on holiday. As the patient has died, I have discussed the case and your feedback with the patient’s son. I understand he has had a conversation with you and will feedback to you following our conversation. I can also see that much of your feedback relates to the care received during a stay in hospital, so I have contacted the Assistant Director of Nursing to provide feedback and some suggestions for improvement. I have asked our Director of Care and Service Transformation to ask the team to reflect on whether anything might have been done differently to avoid a hospital admission, so that we improve care for others going forwards. Yours sincerely Kate Heaps (Hospice Chief Executive)
Greenwich and Bexley Community Hospice
2023-07-05
Person
5
5
0
Review of Community Palliative Care Team
5th July 2023
Although I have needed little support at the present ,the support I have received has been so professional and caring.
Suggested improvements
In my experience nothing could have been improved on.
Greenwich and Bexley Community Hospice
2023-06-30
Person
5
5
0
Written by
Written by 30th June 2023
My husband was treated as an inpatient before receiving palliative care at home and afterwards back in the hospice where he died. I am so grateful that his last days were treated with love and respect. While he was receiving care at home, he had many carers. They were amazing and , once again, I cannot express my gratitude to them for all they did for him and for me. Four of them even called on me after he had died to check that I was all right.
Death of a loved one is a trauma but the hospice care turned a nightmare into a positive experience.
