Gloucestershire Royal Hospital

Gloucestershire Royal Hospital 2026-01-30 Person 1 5 0

Our experience with the wider Gloucester hospital service was poor. Care felt disorganised, communication between departments was inconsistent, and at times the process felt chaotic and unnecessarily stressful for our family. We did not feel there was clear coordination or ownership of care, which caused avoidable anxiety during an already difficult period. In contrast, Dr Kus was excellent. His communication was clear, calm, and compassionate throughout. He took time to explain findings properly, treated us with respect, and demonstrated a reassuring bedside manner alongside strong clinical judgement. His approach made a significant difference to our experience and our confidence in the care being provided. Dr Kus’s professionalism stood out clearly against the wider system issues, and we are very grateful for his care and support.

Gloucestershire Royal Hospital 2026-01-30 Person 1 5 0

Our experience with the wider Gloucester hospital service was poor. Care felt disorganised, communication between departments was inconsistent, and at times the process felt chaotic and unnecessarily stressful for our family. We did not feel there was clear coordination or ownership of care, which caused avoidable anxiety during an already difficult period. In contrast, Dr Kus was excellent. His communication was clear, calm, and compassionate throughout. He took time to explain findings properly, treated us with respect, and demonstrated a reassuring bedside manner alongside strong clinical judgement. His approach made a significant difference to our experience and our confidence in the care being provided. Dr Kus’s professionalism stood out clearly against the wider system issues, and we are very grateful for his care and support.

Gloucestershire Royal Hospital 2026-01-24 Person 5 5 0

Thank you to the lovely woman on ward 2B who removed part of a hearing aid lodged in my ear this afternoon (24/01/2026). She was charming, knowledgeable, kind, gentle and quick. I was home within three quarters of an hour after arriving. I felt so safe in their well trained and efficient service. You deserve better better treatment from the government.

Gloucestershire Royal Hospital 2025-12-26 Person 4 5 0

The staff were very supportive in all aspects of my care. Their sense of humor was a great asset. We were seen promptly and informed at all stages what was to happen to me. I liked the fact that the nurse and hca looking after me was the same each day. The food was very nice.

Gloucestershire Royal Hospital 2025-11-30 Person 1 5 0

I have sworn never to go to this hospital again, due to their total lack of care, empathy, respect and professionalism. The doctors in A&E do not listen, even though you've got a chronic illness and know more than them, of the consequences of not acting. They give you antibiotics which you're allergic to, steroids which you can't take and magic inhalers that will cure everything. Bearing in mind, you've told them all this and it's on your notes. So you wait for hours and hours, possibly days in A&E only to be told, there isn't anything we can do, get lost. They've spent all that money on Gloucester Royal recently and for what? I'd rather trust a witch doctor.

Gloucestershire Royal Hospital 2025-06-28 Person 1 5 0

Went to A&E in February 2025 with severe pain in my abdomen, I was in agony and struggled to walk. I had been seeing my GP for a year prior for ongoing problems which they have been fobbing me of with antidepressants, hrt and buscopan. As I had not been to A&E for many years, I was shocked at the changes that have been mad. Instead of areas screened off, where you are checked over and either treated, scanned or assessed by doctors, I was instead seen by an extremely hacked off nurse who forced me to take really strong painkillers, then had the ‘pleasure’ of having my bloods taken by a dirty and smelly healthcare worker - who could not find a vein and instead of trying another site with fresh needle, proceeded to twist and drag the already inserted needle until she could manage to extract some blood. Despite not being seen by a doctor the nurse sent me up to the surgical department, I was given a wheelchair as I could barely stand. When I got to surgical dept, the nurse checking me in had not been sent my details from downstairs in A&E, so I had to go through everything again, I was told that the wait would be very very long so had to sit in a chair in a filthy waiting room with others in extreme amounts of pain. The department was dirty and rn down, I used the loo, the floor of which hadn’t seen a mop for a good while. Then, on watching the cleaner at work, I began to see why - the woman moved like molasses- I watched her spend 15 minutes replacing a bin bag, then wandering around doing nothing but attempting to hide from other staff. 7 hours later and another load of super strong pain medication later, I was quite loopy when seeing who I wrongly assumed was a doctor, but was in fact a PA, she was nice but I had to relay all the information that I had already given to the two other nurses and given my loopy coding and morphine induced state it was difficult. Then I had to wait another hour to be seen by a teal doctor, who was rude and surly, treating me as if I were an inconvenience. Without any imaging, just poking about my painful belly, I was told there was nothing wrong and sent home. 4 months later after many visits to another GP, I have finally had the imaging scans that I should of received in the first place - and I have many gallstones, some bigger than 10mm. So I am now referred to surgical team to get the offending organ seen to, more endless months of waiting, when they could’ve scanned me in February and treated me in good time then! I have since discovered that the discharging doctor has lied about my level of pain, calling it a slight twinge - honestly, who is going to sit for a total of 9 hours in a minging hospital with a slight twinge. I have the impression that the NHS would rather you die quietly, than seek treatment - but seeing how I was treated by Glos Royal, I would have been better off dead! Should I need care again, I will be going elsewhere, Glos Royal is the absolute pits!

Gloucestershire Royal Hospital 2025-05-30 Person 1 5 0

I recently (10th of May) hit my right wrist on the corner of a kitchen counter and have now got a swollen wrist, and for some reason it had caused my right pinky to stick out at an angle. On Wednesday the 21st or May i had called 111 as my pinky/wrist was not getting better, which i was then referred to Stroud Hospital for minor injuries, they thought at first it was a dislocated pinky and had an X-Ray done, and multiple times to try put it back in place, which unfortunately did not cause any improvements and i was told to tape my pinky to the finger next to it until i get it sorted. The stroud hospital minor injury team were absolutely lovely with supporting me and giving me advice regarding my issue, they had also referred me to Orthopaedic Outpatients at Cheltenham hospital for today (the 29th of June at 2:20pm) Today i proceeded with my appointment, as i was asked to come in over the phone yesterday, Dr Iqbal Hashmat, was my doctor at this appointment and was followed by a lovely lady. In my appointment i was hoping for advice to sort my problem as i am 19 and would not like my pinky to be stuck out, as i think at any age no one would want. I was told by the Dr that to my Xray there is no visual damage (which i was told at stroud hospital, hence why they referred me again as they had assumed it was nerve or tendon damage) which i completely agree with. The Dr advised me to ‘start’ taping them together , which i have done so for the past week- no improvement, and as it seemed to me he was going along the lines that it was all in my head and i was making it up. I am extremely taken back at this, as it was an utter waste of my time, which i had to take out of work, and an utter waste of my money paying for parking at the hospital, I know there isn’t any visual damage but still gives me no advice to why my pinky is facing outwards and not normal, i do not have the time or patience to make such a stupid thing up, and i felt extremely Undermined by this Dr and visually choking back tears as he made me feel stupid, if i’m honest im disgusted with the way i was treated. At first he pushed my pinky against my other finger to ‘prove it will go back into place’, when he let go funnily enough it went back to its resting position (facing outwards) he then taped them together for me a lot tighter than usual, which is now causing pain,- this doctor clearly didn’t care about his patient and walked out after taping them together, he hadn’t asked if there were any recent problems, which i have had a sharp pain in my middle finger knuckle, he did not seem interested at all in my problems, nor asked or visually bothered to look at it in person. The lovely lady who was in the room at the time, could visually see i was taken back, as why would i waste the hospital, and my own time coming into the appointment if im ‘making it up’, the lady actually asked me questions regarding my finger, and asked if i could bend it, unfortunately my finger doesn’t fully respond like my other fingers, and shakes when trying to bend or push them back together, i told her how i do think it has to do with the nerves and she gave me some needed advice ( the only reason why i wanted to go to the hospital) regarding how slowly nerves take to repair and advised if it doesn’t get better in a month to contact the hospital again.

Gloucestershire Royal Hospital 2025-03-13 Person 5 5 0

Dr Audry Cook and her team at the Urology Department were SO attentive and understanding of my condition. I attended daily for 3 weeks and each time the Radiographers were kind and attentive to the treatment I was undergoing. They checked and double checked that I understood the procedures and their preparation and performance of the treatment - all with a genuine smile, in a relaxed manner. I felt totally confident in their hands - with the best outcome possible.

Gloucestershire Royal Hospital 2025-03-06 Person 1 5 0

My elderly relative admitted to Ward 8b. Hip replacement. Staff had no interest in her. Was dosed with morphine at regular intervals despite it causing her hallucinations and her slumping over the side of her chair because she'd been given too much. Due to catheter she developed an Urinary infection which I identified, nurses had not even noticed. Health assistanst were male, incompetent and extremely rough. One assistant ruptured a vein during an injection, causing a sudden huge swelling on her arm. She was left sitting in a chair from 8.30am - 11am (wen family arrived to visit), after a hip operation patient should not be left in a chair longer than 30mins... Staff then wanted to section her because she was pulling out drivers. Staff nurse said she'd sign the form whether or not family agreed..(can they do that?), Nurse said she had to do this in order to get my relative to agree to wear mitts. I spoke to my relative who was fine to wear mitts. Then it turned out there were no mitts available in the hospital. So what was that all about? Another patient told me my mother was very upset at night time. I'm guessing staff wanted to section her so they could sedate/restrain her at night to keep her quiet. My relative weighed about 6 stone, was a tiny elderly lady... In an admission in years before Gloucester Royal gave her the wrong medication, anti-psychotics prescribed for a male patient... we noticed the wrong name on the file at the end of my relatives bed. This 'hospital' and Ward 8b in particular is a complete nightmare for elderly people. They don't stand a chance of getting better here.

Gloucestershire Royal Hospital 2024-02-05 Person 4 5 0

We had a lovely night time nurse called Elly. She was really supportive and caring. Thank you. We were just disappointed that our babies 6pm dose of IM cef was handed over to the night staff, so delayed for 2 hours. It was the only treatment our 6m old baby needed that whole day. Handing it over to the night staff meant it was late by 2 hours (so not covered for infection in that time). It also meant we had to wake him up from his 6.30pm bedtime to give an IM injection. Seemed a bit mean and unnecessary. I feel like it wouldn't have taken alot of effort to give at the prescribed time, and if our nurse was tied up and couldn't give (I understand) she could have asked a less busy colleague to help.

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