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3rd January 2022


So far we are 30 minutes over our appointment time to see our 7 month old baby with breathing issues. The guy in front of us has been waiting over an hour to be seen. How the NHS can decide to have a bank holiday is beyond me. The place should be fully staffed all year round. I am completely and utterly disappointed in the limited care we have received. When asking reception of a rough time to be seen she replied "I don't know".

Suggested improvements
Why tell someone to be at the hospital for 12:45 if you aren't going to see someone on time?

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff