Frimley Park Hospital

Frimley Park Hospital 2025-08-04 Person 1 5 0

Title: Deeply Concerning Experience – Urgent Need for Accountability I feel compelled to share my experience with Frimley Health NHS Foundation Trust in the hope that it might help others and prompt meaningful scrutiny. I was referred to the neurology department but was inexplicably deregistered from the waiting list without my knowledge or consent. Despite repeated efforts, I received no clear explanation, no notification, and no offer of support. Key documentation — such as appointment letters and referrals — was never sent to me or my GP, and my formal complaints were met with silence, delay, or generic responses. The lack of transparency and accountability was extremely distressing and has significantly impacted both my health and trust in the system. I have since contacted both the Care Quality Commission (CQC) and other regulatory bodies, as this experience raises serious questions about patient safety, communication, and data handling. While I understand the pressures the NHS is under, no one should be left in the dark about their care — especially when the consequences are so personal and long-lasting. I hope this feedback is taken seriously and contributes to improved standards for future patients.

Frimley Park Hospital 2025-07-07 Person 2 5 0

I was sent to A&E with varying symptoms by my GP. They didn’t address all of the symptoms, kept changing their mind about what they thought the primary cause was. It was such a hot day and they don’t have any fans or air con so myself and a few other people were feeling worse being in such a hot environment and it was dangerous too. They wanted me to eat something and when I explained I was vegan I was given a black banana to eat. Some poor man had a seizure and was vomitting blood and his wife screamed for help, a nurse that came out literally was flapping for about a minute before she pulled an emergency chord. I could go on with how terrible the whole experience was.

Frimley Park Hospital 2025-06-28 Person 5 5 0

This is an excellent hospital both staff and facilities. My only put to make was the air vent in the room was really loud, there seemed to be no control over this. So it prevented me getting any sleep. Otherwise, the care from staff, responsiveness, comfort and food was the best I have ever had.

Frimley Park Hospital 2025-06-21 Person 5 5 0

I felt very welcomed and supported by the team, I was running late for my second appointment due to traffic and when I called the secretary said not to worry as the Doctor would still see me and not to rush or worry, showing a caring attitude which I was grateful for and took the anxiety I was feeling under pressure to arrive on time.

Frimley Park Hospital 2025-06-17 Person 5 5 0

I have had cancer surgery, and knee replacement in the past 12 months and experienced nothing but excellent care and treatment from Frimley Park Hospital. The medical care is second to none ranging in all 3 departments I have experienced. The MDT worked well in my case with all 3 surgeons on the Team. The care in each case was excellent , put me at ease and clear explanation of what was to be expected. The wards are clean and efficient, although the medical staff require more room to operate. However, in such current conditions, the medical and nursing staff are excellent with the patient always at the top of their agenda. I cannot recommend the staff at FPH highly enough.

Frimley Park Hospital 2025-03-13 Person 5 5 0

My experience of Frimley hospital both as an inpatient and outpatient has overall been very positive. The vast majority of staff are friendly and helpful. The premises are clean and despite being very busy, a positive attitude prevails.

Frimley Park Hospital 2025-02-21 Person 4 5 0

Appointment letters taking long time to arrive.

Frimley Park Hospital 2025-02-01 Person 3 5 0

Staff like the site manager need to understand about learning difficulties and not force patients to have to self discharge as had to move them somewhere where wouldn't of coped due to noise levels.

Frimley Park Hospital 2025-01-23 Person 5 5 0

Seen quickly when first admitted to A&E. Given CT scan and blood tests. All staff extremely helpful and respectful. Hospital clean everywhere. Medication administered. Follow up visit arranged/notified by email.

Frimley Park Hospital 2025-01-21 Person 5 5 0

Everything was good.