Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Frimley Park Hospital
2023-10-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th October 2023
Waiting time for outpatients tends to be rather prolonged.
Otherwise an excellent, caring service.
Frimley Park Hospital
2023-09-27
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 27th September 2023
Staff were kind and empathetic. They took time to answer any questions. Maggie the breast nurse was fantastic.
Frimley Park Hospital
2023-09-19
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 19th September 2023
My daughter had a short stay at the Frimley Park Hospital and all was good with a couple of exceptions. I contacted Frimley Park Hospital in relation to these exceptions but received no response. This is just a critique to help others who may be visiting in the future.
Dear Sir/Madam,
Without malice.
I write to you with reference to my daughters visit to the maternity ward at Frimley Park Hospital.
I always leave feedback for other users on these occasions but feel I need to at least inform you first of some issues experienced. On the whole the level of care and attention was adequate for the period of stay. This observation is based on the following:
The ward was cramped, hot and noisy.
Obviously I am fully aware that given the limited resources and current cut-backs in funding to the NHS along with strikes this is making it difficult for the hospitals to operate as effectively as they would like and so accept this as a consequence of current times.
On the other hand the staff that were there were marvellous and very attentive and caring.
To mitigate the problem I booked a private room, which you offer at a premium, for my daughter and granddaughter to recuperate in a more pleasing environment.
This was fine apart from the TV set not working, big point made of this and having a personal remote, which the staff were informed of.
My daughter initially arrived at the hospital with a new pair of crocks for comfort, unfortunately after her operation they were mistaken by a member of staff as being the property of the hospital and subsequently taken and stowed somewhere in the building.
Whilst my daughter was waiting to be discharged, having been in the room for less than 24 hours, I was contacted by the hospital administration staff who asked me for payment for 2 x nights stay in the room? I explained that my daughter was waiting to be discharged, as informed by staff, and that she would NOT be staying another evening. At this point the administration staff took payment for one evening, thanked me for letting them know that the TV was not working and said the loss of property (crocks) was not there concern and I would need to contact a different department (no details or contacts given).
I was also told that I would be contacted the following Monday by themselves as to any outstanding charges. On the Monday I was contacted again by the administration and was asked for the payment for the room at which point I said I had already made payment on the previous Friday? I was then told it was a clerical error on their behalf and it will be updated on their spread sheet.
So to summaries, medical staff are marvellous.
Administration poor, customer relations poor.
Personal additional cost, £45 for crocks.
The private room at full cost (and almost double!) despite short comings (no TV) and administration/customer service not brilliant.
Frimley Park Hospital
2023-09-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th September 2023
Could not find fault keep up the good work.
Frimley Park Hospital
2023-08-25
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 25th August 2023
I recently had day surgery at FPH.
From start to finish I was treated with respect and kindness.
I cannot fault the service. I feel extremely lucky to have Frimley Park as my local hospital.
Frimley Park Hospital
2023-08-17
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 17th August 2023
Totally satisfied with service provided. Clean hospital, kind and efficient teams.
Frimley Park Hospital
2023-07-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th July 2023
I felt the care from everyone was excellent
Frimley Park Hospital
2023-07-20
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 20th July 2023
An exceptional Hospital with exceptional staff.
Frimley Park Hospital
2023-07-17
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 17th July 2023
I have had a very challenging 2 years and spent a lot of time attending Frimley hospital. I have always received great care by friendly staff.
Frimley Park Hospital
2023-06-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th June 2023
Recently gave birth at frimley park and the midwives on the labour ward were exceptional. The care they gave to me, my baby and my partner was exceptional.
