Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-05-20 Person 1 5 0

Because i broke two bones in my ankle i was give no pain telief nothing gor over 3 hrs i was left there in pain while the staff in ane was just sat around behind the glass just chatting amongst themselves not bothering with any patients same as the nursing staff also im legally blind and my partner who brung me to hospital was told he cud not stay with me even tho i stated several times i am blind and i need him to stay with me bit was ignored again

Stop the staff nursing and other from standing around or sitting chatting amonst each other not bothering with patients or ppl booking in etc who are in extreme pain

Doncaster Royal Infirmary 2024-05-20 Person 4 5 0

Good welcome from staff on front desk. Triage nurse professional

111 service sent me to a pharmacy. The pharmacy then sent me to urgent treatment who said I must go to A and E. A and E then sent me back to urgent treatment. I have cellulitis in my toe, all this extra walking to different departments could have been improved with a mire integrated service

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

It was a calm environment after being in A&E & all staff were just very professional, knowledgeable & friendly & the nurse I saw was exceptionally good & reassuring as she could see I was very worried! She totally explained all my test results & was very thorough in asking about my pains etc.

The only thing I could say is that I didn’t realise that the long wait was for my blood tests results which were taken in A&E, maybe just explain to patients once they arrive that blood results may take a while.

Doncaster Royal Infirmary 2024-05-20 Person 4 5 0

I was told I was actually seeing the surgeon who did my operation, but I saw someone else instead. That was the 3 different Doctor that I have seen

Make patients aware of who they will be seeing before turning up

Doncaster Royal Infirmary 2024-05-20 Person 1 5 0

Had a 4.5 hour wait for an X-ray. No communication. People writhing in pain left for over 3 hours! Dreadful

Communication, isolating infected people from other injured patients!

Doncaster Royal Infirmary 2024-05-20 Person 4 5 0

Was in a n e 12 hrs staff never stopped

Had a few more drs working

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Professional and caring

Can't think of anything

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Attentive caring explaining the procedure throughout which made me feel relaxed and great bedside care pre and post op

Nothing at all it was very seamless

Doncaster Royal Infirmary 2024-05-20 Person 1 5 0

Errors were made in theatre whereby I was connected to oxygen and not entonox, my mouth was so dry that i felt i could not get my breath. I was continuously asking for a drink of water and felt nobody cared about how i felt i was struggling. I was given a wet paper towel to wet my mouth in theatre. I was moved to M2 post emergency forcep delivery in theatre after being in labour for 17 hours. I was not informed i had had an episiotomy, nor had stitches, nor lost 900mls of blood. I was moved back to M2 almost immediately after returning to CDS and placed in a 4 bedded bay with the curtain pulled round, 2 empty drips running and felt i was completely left on my own. I was moved from CDS to M2 whilst breastfeeding my baby for the first time and was completely exposed to several men in the corridors. I hadn’t been informed i had a catheter inserted in theatre, i was left after having a spinal block on several dirty sheets and pads and was struggling with my husband to attempt to change these. My cannula was half out/not taped down. I was offered paracetamol and when informing the midwife i had already been administered this IV was met with “well it’s not documented” despite the empty bag still being connected to my hand. I felt i was not informed of anything regarding my care. I have never felt so degraded and disgusting as i did after giving birth. I felt i had no time to bond with my baby or my husband following my birth before being put back in a 4 bedded bay. Ultimately I still feel I have significant birth trauma following my experience in hospital.

Keep patients informed of what is happening to them and their baby, better communication needed Offer support or reassurance to patients upon returning to M2 rather than leaving them in a bay with the curtain pulled round immediately Don’t move patients through corridors on beds while they are exposed and breast feeding their babies, maintain dignity and respect over requiring bed capacity Give patients time to bond with their babies and partners after birth rather than instructing them to pack up and move wards immediately to a room shared with 3 other mothers and babies

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Everyone was kind and made what could be an unpleasant procedure bearable

Can't think of anything