Cynthia Spencer Hospice

I would like to apologise for any distress caused, this was not our intention. Hospice at Home due to the very nature of its service does not like to ask for feedback from relatives when patients are imminently dying. We attempt to find a balance between asking for feedback and the appropriate timing of that feedback. We acknowledge that on this occasion the timing was insensitive.

Thank you for your kind words. The hospice have a policy of leaving it six months before asking for feedback so I am really sorry if this caused you any upset. Best wishes, Hugh Jones, Patient Experience Manager.

Thank you for your feedback and I am sorry that the experience was not as positive as it should have been. Hospice at Home is commissioned to provide support for patients wishing to die at home, there is no restriction in their referral criteria for seeing patients who still wish to be considered for resuscitation. It is through Hospice at Home visiting that sometimes these sensitive conversations can be had and patients may choose to change their mind or they may wish to continue to be considered for active resuscitation. It is unclear as to whether it was the team or the GP who used the term that Hospice at Home would not ’kick in’, we will continue to work with our GP colleagues in ensuring they are updated on the Hospice at Home referral criteria.