cynthia-spencer-hospice
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Cynthia Spencer Hospice

Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Recommend
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Involvement
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Review of Community Palliative Care Team, written by a patient
27th November 2019

I was treated with care and respect. The bath seat provided has made a tremendous difference and given me a feeling of independence. Thank you

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
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Safe
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Supported
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Spiritual needs
1 2 3 4 5

Cultural needs
1 2 3 4 5
Review of Lymphoedema Palliative Care Team, written by a patient
22nd November 2019

Treated with respect and kindness.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
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Staff
1 2 3 4 5

Safe
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Supported
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Spiritual needs
1 2 3 4 5

Cultural needs
1 2 3 4 5
Review of Lymphoedema Palliative Care Team, written by a patient
22nd November 2019

Excellent service as usual with good emphasis on detail. Clean instructions with good next step provision.

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
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Staff
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Safe
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Review of Lymphoedema Palliative Care Team, written by
22nd November 2019

Listened to concerns to took appropriate action good advice and a lady friendly team, always made to feel very comfortable.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Safe
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Supported
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Spiritual needs
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Cultural needs
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Review of Lymphoedema Palliative Care Team, written by a patient
22nd November 2019

The lymphoedema nurse are very supportive and thorough. They explain the toilet and are really helpful and professional. It would be good if there was more involvement of the beast clinic rather than at the hospice and if the word palliative could be changed to supportive. There are people who live 20-30 years with lymphoedema .

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Safe
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Supported
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Spiritual needs
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Review of Wellbeing @ Cynthia Spencer, written by a patient
19th November 2019

It was varied and all aspects covered. As there were three specialists, exercise diet and medication were all covered. Particularly beneficial was the session on breathlessness. I thought the session on medication was a bit too long as each person's requirements are different.

2019-11-22 10:55:16
Response from Cynthia Spencer Hospice

Thank you for your positive feedback about sessions offered. We have taken on board your feedback about the session on medication, and will review this prior to the next session.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Safe
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Supported
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Spiritual needs
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Cultural needs
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Review of Wellbeing @ Cynthia Spencer, written by a patient
19th November 2019

programme well thought through and tackled real issues. Staff had a friendly approach to everyone. Timing could be improved- hard to get places for a 1pm start. Location is awkward for public transport.

2019-11-22 10:53:47
Response from Cynthia Spencer Hospice

Thank you for the positive feedback regarding the programme. We will take on board your comments about the timing of the sessions as we look at programmes on offer in 2020. We also have volunteer drivers available to support where patients struggle to attend sessions.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Safe
1 2 3 4 5

Supported
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Spiritual needs
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Cultural needs
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Review of Wellbeing @ Cynthia Spencer, written by a patient
19th November 2019

The staff were very friendly and careing.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Staff
1 2 3 4 5

Safe
1 2 3 4 5

Supported
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Spiritual needs
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Cultural needs
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Review of Community Palliative Care Team, written by a patient
19th November 2019

The response from the OT to the fitting of the stair rails was very good.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Staff
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Safe
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Supported
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Spiritual needs
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Cultural needs
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Review of Community Palliative Care Team, written by a patient
19th November 2019

Dr Helen Streeter, Sally, OT and Claire, Physio. All extremely kind, caring and helpful to me and my family. Any query or concern is fully and patiently answered. A couple of times we have been offered tea in reception on arrival. This is very welcome whist waiting for our appointment.

 
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