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25th June 2023


I had to fight to get the hospice team to attend, even though my mum had not eaten or drunk days and had cheyne- stages breathing. I was told sometimes have bad days. Mum died within 36 hours. Luckily had [name removed] {} and I had palliative care experience.

Suggested improvements
To have listened, to have actually attended, to have shown dignity and respect.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience