Share review of Cynthia Spencer Hospice

Thank you for your kind words. The hospice have a policy of leaving it six months before asking for feedback so I am really sorry if this caused you any upset. Best wishes, Hugh Jones, Patient Experience Manager.

I would like to apologise for any distress caused, this was not our intention. Hospice at Home due to the very nature of its service does not like to ask for feedback from relatives when patients are imminently dying. We attempt to find a balance between asking for feedback and the appropriate timing of that feedback. We acknowledge that on this occasion the timing was insensitive.