Cannot fault the staff, nurses, carers and all persons on and around the wards i was in, they had time to answer your questions, they made you feel comfortable, they made you laugh. The food was good as well.
The staff at County Hospital were exceptionally helpful with the treatment of me on my visits. The hospital was clean and every attempt was made to make me feel safe during these strange times
ALL the staff that I met were freindly, helpful and respectful. The Hospital appears clean and safe.
This hospital is first class clean well staffed and on the ball
Keep up the good work.
Not overcrowded felt safe in the circumstances
I was sent today via GP after being unwell for nearly 4 weeks. Firstly i went to A & E. i aas barked at to stand on a mark by desk and wait for temperature to be done before signing in. I waited and waited and waited! Eventually i asked the younger receptionist if i could sit and wait as i am classed as disabled. Another lady waiting said she had also had to wait ages. Its understandable if staff are busy but to expect somebody to stand waiting for god knows how long!!! Eventually somebody came out and she asked if i had any covid symptoms. I said i did with taste but i had a negative test. She then told me i needed to use a separate entrance at the side which i did. I approached the lady in the entrance and she said there were no walk ins and i had to go to normal entrance. I explained i had been through there and was told to go there. She then said she would ask (but said i could sit whilst she found out). I was then told it was correct and shown to a bay. I was then seen by a nurse (no introductions) after waiting about 20 mins. At no point did anybody collect a proper history / medication list etc. I went through bloods and CT and was given pain relief. I was given Ziv fluids and morphine pain relief through the cannula. All was ok until i was then told by a nurse a few hours later that i could go home. I wasnt asked if i still had pain or had the results explained to me so i asked what the CT showed. She asked if a doctor had spoken to me and i said no so she said somebody would come to see me. The young doctor i spoke to came to see me. She said my bloods were normal so i asked why i was having pain which she said she thought was a result of a previous surgery which she said her consultant had seen now and again. I said it was a year and half ago which she said she didnt know and she would ask the consultant! She then said i could take Codeine but leave off my morphine for a couple of weeks!!! I said i couldnt do that as i couldnt function without my morphine and she then asked why i took it. She said the Codeine would help with bowels. I said that i normally had to take meds to help with bowels and the fact that i had loose bowels for 2 1/2 weeks was not normal. I also said i felt extremely unwell. I had also lost alot of weight whilst being ill and felt very lethargic and weak. She said she would get consultant and that was the end of seeing any doctors. I left feeling very upset, still confused, extremely unwell after being off my feet for 4 weeks. At no time did i feel cared for in the A & E dept. The only care i felt was from the person performing the CT and the porter. I understand that the dept was busy and we are in the middle of a pandemic and i did say to my GP that i only wanted to go as a last resort. The GP knew i had been very unwell for 4 weeks and looked very unwell hence the referral. They made me feel in the end that i was a time waster.
My GP sent an urgent referral to gastroenterology. Triage of the referral took place within two weeks. I had a flexible sigmoidoscopy eight working days later. My assessment appointment was running late though this was explained to me. The assessment nurse, Aine, was excellent, she apologised for my wait. She took down all the medical details she needed to and explained the procedure in detail, asking me if there were any questions. I was treated with the upmost respect and dignity, I felt valued and given plenty of time despite it getting late into the evening. On the day of the procedure, Rosie went over the assessment papers and took my obs. Again I was asked if I had any questions. Once in the theatre everyone introduced themselves and the procedure was explained once more. Questions were invited and responded to appropriately. My treatment was very much person-centred where respect and dignity was present throughout the procedure. I have to say it was good to see that these values were extended to each and by each member of the team which was made up of nurse Julie, nurse Katie, Dr Abbasi and Dr Desai. Thank you to all the staff of the County Hospital Endoscopy Unit. The procedure was undertaken by Dr Abdullah Abbasi and supervised by Dr Rajeev Desai. Any questions I had were answered clearly and fully by Dr Desai. I have to say that I really felt privileged to witness the relationship between the two medics. Clearly a relationship of mutuality had developed between them and for me in addition to demonstrating excellent clinical competence Dr Desai is an excellent role model for attentive listening and communication, as well as an excellent role model as a clinical educator and mentor.
From my first appointment to my operation (I had a total hysterectmy) I would recommend the hospital and all of the staff. The care and attention was excellent. My surgeon my Miss U Bathula. I explained that due to my hearing loss it was appreciated if slower speech could be used and this was adhered to. My recovery is coming along nicely and due to the outcome of the operation I do not need to be seen until April 2021. Thank you all again for my care.
Operation lead by Miss Bathula
Short link to review County Hospital: http://iwgc.net/eb438