Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-29 Person 5 5 0

I found my room very comfortable and clean. The staff were very effective, friendly and all lovely, the made me feel safe.

Cleveland Clinic London Hospital 2022-08-29 Person 5 5 0

There is one improvement you could make (that the call handlers agreed was a regular issue). Cleveland Clinic London in Portland Place was the address of the Consultation. The problem is that the address doesn’t exist! Cleveland Clinic, Portland Place does exist. Cleveland Clinic London , on Hyde Park Corner can easily be confused when looking at an email. I went to wrong address and literally had to run to make my appointment. It’s made even more confusing when I have had consultations at both addresses with the same consultant!!

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

I received outstanding care in a state of the art facility. Also in the two weeks after returning home I called the day case unit several times with questions about, for example, wound management, constipation, and a sore throat/coughing up phlegm, and received immediate and extremely helpful replies from the nurses on duty, for example Rachel and Joanna. This was very reassuring as I have never had surgery before so did not know what to expect during the recovery.

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

Dr shakir, Dr liu, nurse ana and nurse Camille were truly the best before/during/after my procedure. I also booked another consultation for a different reason and I’m very happy with the services.

Cleveland Clinic London Hospital 2022-08-28 Person 4 5 0

The people are all excellent, very high level of care More training needed for nurses and support staff eg the catering staff that elderly patients may not hear at all well, so in those situations it's important to speak very clearly and slowly and very loudly! there are certain practical issues at are annoying and could be better (given that the standard you are reaching for is perfection) - the lack of a telephone in the room is problematic when you have an elderly patient as they do not all use mobile phones and the 4G reception is very poor. Therefore if you do not have a smartphone and understand how to use wifi you are cut off from the outside world. Patents do not want to summon a nurse whenever they want to make a phone call and I'm not sure if the nurse could help anyway - giving patents the option of having a landline phone on an extension no they can give to their family would be great - the dangling emergency calls across the bathroom get in the way of someone who is trying to walk with difficulty - the toilet roll pieces are ridiculously small and you end up having to use very many pieces at a time - paper towel dispense in bathroom wasn't working

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-28 Person 4 5 0

Thé facilities and care provided were all according to my expectation.

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

My experience while at the Cleaveland Clinic has helped with recovery and feeling confident again

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

I have had a great experience with an excellent team.

Cleveland Clinic London Hospital 2022-08-28 Person 5 5 0

Excellent high quality nursing staff. Impressive facilities. Quality and choices of food.