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29th August 2022


There is one improvement you could make (that the call handlers agreed was a regular issue). Cleveland Clinic London in Portland Place was the address of the Consultation. The problem is that the address doesn’t exist! Cleveland Clinic, Portland Place does exist. Cleveland Clinic London , on Hyde Park Corner can easily be confused when looking at an email. I went to wrong address and literally had to run to make my appointment. It’s made even more confusing when I have had consultations at both addresses with the same consultant!!



Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience