Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-06-23 Person 4 5 0

Cleveland Clinic London Hospital 2022-06-23 Person 5 5 0

Important to get feed back.

Cleveland Clinic London Hospital 2022-06-23 Person 5 5 0

Thanks for making me feel better.

Cleveland Clinic London Hospital 2022-06-22 Person 5 5 0

My surgeon, Alex Woollard, is an exceptional plastic surgeon. See comments below.

Cleveland Clinic London Hospital 2022-06-21 Person 3 5 0

On the telephone call prior to admission, I was told that on the day of the procedure I would be allowed to have my husband with me, especially to help me as a translator, which didn't happen as he was asked to wait outside. The nurse then, told my husband that she only would need me initially for a brief period of time and that I would soon be back to the waiting area before being admitted for the procedure, which also didn't happen and my husband wasn't even informed about this change of plans. During admission, I informed the nurse that my nose was severely blocked due to hay fever and that I was concerned that it might be a problem during the procedure. The nurse then advised me she would speak to the endoscopist and check the implications of that but before I knew I was being taken to the procedure room without any answers regarding this matter. It was only inside the procedure room that, since no one took the time to ask the endoscopist, I raised the question myself as I was concerned that my nose being blocked would cause me trouble breathing during the procedure. The consultant told me that it shouldn’t be a problem as I would breathe through my mouth, but as soon as the nurse applied the anaesthetic spray to my throat I started having difficulty breathing, especially in the position they wanted me to be in. As I moved my head gasping for air, I realised I hadn’t removed my earrings and as I was removing one of them, one of the nurses took the other earring off my other ear and my glasses off my face without even asking, which got me very stressed as I realised that I wasn’t being treated with respect. During the telephone call prior to the procedure, I mentioned to the nurse that, even though I didn’t have a mobility issue per se, I had a surgical procedure in the recent past that was still causing mobility restrictions and pain. The nurse reassured me that on the day of the procedure this would be taken into account and that I would be able to assume a position that I would be more comfortable for me to be in. Unfortunately, no one seemed to be aware of that on the day and even though, already in the procedure room, I explained the situation to the nurses they didn’t seem to know what to do with that information or they didn’t simply care at all, as they required me to be in the position that was easier for the procedure to be performed and pulling my head back into position while I was trying to breathe. For the procedure itself, even though I have had the same procedure done twice in the past, I was thoroughly informed that there were three possible ways to go ahead and I specifically gave consent for the procedure to be done under conscious sedation, as I had for my previous endoscopies, so I was already familiar with how the procedure should go. Although the sedative was given, neither the consultant nor the nurses waited for the medication to work. Even before the medication was handed to the consultant, one of the nurses put my head back in position and put the mouthguard on me even though I was struggling to breathe and it caused such severe stress that I started frenetically bitting the mouthguard while the consultant without even looking at me asked the nurse for the sedative and, as soon as the endoscopist applied the medication on my vein, he got the procedure started. Because of this lack of professionalism and patience to wait for the medication to take effect I could feel the endoscope being forced through my mouth and oesophagus and while I saw the consultant moving the equipment to get better images I could feel the movement of the tube inside of me as the procedure was being performed.

Cleveland Clinic London Hospital 2022-06-21 Person 5 5 0

Cleveland Clinic London Hospital 2022-06-20 Person 4 5 0

Everyone i came into contact with was excellent, kind and caring. Having been in other hospitals and visited family members i can honestly say this was the best i have seen and all the team should be congratulated on this.

Cleveland Clinic London Hospital 2022-06-20 Person 5 5 0

The staff is excellent, the clinic is the best I have ever experienced. My stisfaction is complete.

Cleveland Clinic London Hospital 2022-06-20 Person 4 5 0

this was a pre-op visit before returning to the clinic for an OPCAB operation 3 days later. the tests were well explained and carried out efficiently as were the Q & A regarding what I was to expect before, during and after the procedure.

Cleveland Clinic London Hospital 2022-06-19 Person 5 5 0

I found the staff to be professional, courteous and helpful at all times. They are all amazing and a credit to the clinic.