Sandford Road, Cheltenham, Gloucestershire, England, GL53 7AN
5 hour wait in A&E on Sunday 31 August 2019. Husband was peeing blood and having to urinate at 15 minute intervals. The triage nurse obviously thought this was not urgent so put him way down the list. He has prostate cancer which he told them. I would have thought this would point them in the direction of the prostate ? 5 hours in a doctor said no results had come back so sent him home. The room is too hot and airless, needs air conditioning and not enough chairs. There were about 50 people there some sitting on the window sills and wheelchairs. I have a 40 mile round trip to get there and had to pay an enormous amount for parking. Gloucester is even further away and I wouldn't know how to get there. I live near bourton on the water.
My daughter was sent by GP on1st March to Ambulatory Care with a suspected clot on the lungs. On that day blood tests, ECG and X-rays were done. Was told that all seemed ok but to come back on the Monday for a CT if she "wanted". On the Monday CT was done and waited for results. Doctor told her she had a clean bill of health and could go back to work straight away. Still feeling very unwell another appointment was made with GP. GP had results back and she said my daughter was very anemic and had a B12 deficiency. Although having a low thyroid problem her levels were not checked. She may not have had a clot on the lungs ( Thank goodness) but surely hospital doctor should have checked blood results and advised seeing GP instead of sending her back to work!
I had to go to A&E yesterday 23 Oct. The whole experience was very positive: friendly, attentive and genuinely interested staff; a very professional attitude; and I was given very good treatment and aftercare advice. It’s a tough job and it must be relentless. I was having a good chat with one of the nurses in the fracture clinic and she was telling me how emotionally draining it can be for all the staff. It must be and I have nothing but pure admiration for all the staff, reception, cleaners, nurses, doctors.... good people who all want to do of their very best. Thank you to them.