Cheltenham General Hospital 2024-03-09 Person 5 5 0

In August 2021 my GP in Worcestershire made an orthopaedic referral for me due to the pain and mobility issues I was encountering because of osteoarthritis in both my knees. In the following two years and five months I attended 11 outpatient appointments, none of which were cancelled, in fact the only rescheduling of appointments was either at my request, (once), or on a couple of occasions being asked if I could attend earlier. The two operations I had at Cheltenham General Hospital both took place on the dates they were scheduled for, and were less than nine months apart. The follow up phone calls from the ward and the wound service all took place when I was told they would. Now in February 2024 I am the proud owner of two replacement knees! I can confidently say that the treatment and care I received at every level of this process has been exemplary, from the clerical team I spoke to over the phone, right through to the consultant/surgeon, anaesthetists and theatre nurses who performed both operations. The auxiliary staff and nurses in recovery and on the wards, the physiotherapists, x-ray technicians all did their utmost to make me feel comfortable and valued.