Cheltenham General Hospital

Cheltenham General Hospital 2018-10-16 Person 3 5 0

Never had a problem until this time

Cheltenham General Hospital 2018-08-28 Person 5 5 0

N/A

Cheltenham General Hospital 2018-07-11 Person 2 5 0

I am really unhappy with the way my appointment went yesterday. This was our 12 week scan for our first baby and instead of being a special occasion, it was anything but. I arrived 15 minutes early, checked in at reception and was then kept waiting for 40 minutes after my appointment was due. In considerable need of the bathroom 15 minutes after my appointed time, I asked how long it would be, I was told not long and that they were running a bit late. 40 minutes after the allotted time, now in tears of agony with my full bladder (which I emptied a little on and off as instructed, but not too much so as to be able to image the baby properly) I sent my husband to the desk to find out what was going on - we had been forgotten! I was furious and in so much pain. We eventually went in for the scan, the staff were clearly flustered because of the state I was in. They started and stopped the scan 3 times to make me go and empty my bladder, as it was too full to do the scan properly and now very hard to empty as it was almost too full. It was not great having our first glimpses of the baby being on and off. We did get to see the baby move, but were not given an estimated due date, and the whole thing felt rushed and stressful. We were not asked to pay for the photos, which was kind, but once out of the scanning room, we were again forgotten when waiting for blood test! This is not acceptable and I do not feel meets the standards I expect from the NHS at all. I would like to be contacted about this, as we received a small apology from the scanning staff, but nothing else. I would like an explanation as to how this can happen as I really don't want it to happen again. I was hoping to feel reassured and relaxed after the scan, and I don't.

Cheltenham General Hospital 2018-02-27 Person 2 5 0

Treated by Chedworth Suite staff like a difficult patient when asking for something that is different from their normal practice and routine. Their response is to firstly simply disregard the patient and then, when that doesn't work, suggest all kinds of dire consequences if the patient does not wish to comply with what the staff want. If you want to be alternately ignored and bullied, this is the perfect place for you. Also, not given analgesia on the ward prior to being taken for treatment, resulting in severe pain during the procedure. There is a marked difference in attitude when certain staff members are leading the team and perhaps this is something that management should monitor. People who were caring and competent became petty and vindictive when a particular staff nurse took the lead.

Cheltenham General Hospital 2017-11-22 Person 5 5 0

Can't praise the A and E Department in College Road enough. The service was splendid and everyone was fantastic and thorough.

Cheltenham General Hospital 2017-08-29 Person 1 5 0

I am currently in the Acute Care Unit C. I've been here for four days now and on a daily basis I am being told I'm moving to a ward (Cardio). On a daily basis, I'm not. I tried to tell the nurses of my concern but they keep interrupting and won't listen. Admittedly I raised my voice and apologised for doing so, but that was the only way I can get my concerns heard. I have been in another ward within the same hospital and the attitude and care of the nursing staff there is a world apart; I couldn't fault them. I appreciate things go wrong and things doesn't go to plan, but I suggest they keep the patients in the loop. Patients do understand when things go wrong, but when promises are made and doesn't materialise and then given no explanation, patients get stressed unnecessarily.

Cheltenham General Hospital 2017-08-25 Person 5 5 0

Cant thank the wonderful staff enough for the wonderful care they gave to my husband on his 12 day stay. They were kind and polite and nothing was to much trouble. He was treated with dignity at all times. Our love to you all from mr mrs johncock . xx

Cheltenham General Hospital 2017-08-07 Person 5 5 0

On the morning of my operation I was admitted to the Pre-Operation area. Staff were very kind/helpful and explained all procedures before an during administration. The anaesthetis was particularly good/sensitive; she thoroughly explained and discussed various pain treatments with me. She also reassured my wife and son. I was subsequently admitted to Bibury Ward following the removal of a kidney. The staff were always friendly, helpful and professional. For example, when my wife rang the ward to see if I had been transferred from Recovery; the nurse phoned Recovery to ascertain a time for the transfer and allowed her and my son to visit during, and for a few minutes after, visiting times. My release from hospital was discussed with me in detail; an occupational therapist visited me in the ward and discussed with me aids I might find useful - these were subsequently delivered to the ward. I found all staff in the hospital helpful; it was not always easy to find your way around the hospital and staff frequently stopped to offer help; volunteer helpers were also always situated near the main entrance which was most useful. A minor suggestion: by the Reception area a noticeboard contains details of how patients/family members, etc can complain. It might also be useful if information about how to praise, say thank you was also provided!

Cheltenham General Hospital 2017-04-13 Person 4 5 0

.

Cheltenham General Hospital 2017-03-11 Person 3 5 0

My treatment and care was good, however, due to what appeared to be staff shortages there were delays in certain activities. I was bed bound and needed to drink copious amounts of water, which resulted in me needing to urinate into bottles for measurement. I needed to constantly ring my bell for more water and to empty my bottles. My call was often not answered, which resulted in some difficulty.