Bordesley Green East, Birmingham, England, B9 5SS
A and E treated elderly dad well but experience on ward dreadful. Hes been injured due to lack of basic H and S procedures. No clear care plan, poor communication, staff don't respond to his documented needs. I could go on. Formal complaint submitted as elderly mother had similar awful treatment on another ward couple of years back. No improvement.
We can not speak highly enough of the staff and care we received during my baby's treatment in neonatal. The nurses where always working hard but always made time to answer any questions or concerns we had and were friendly and professional.
My daughter who is 10 was recently in hospital as she had to have an op to have her appendix removed!! My only concern was I was there from Wednesday till Saturday, no one came to clean the floor, the sinks nothing only changed the bin! As a children ward I thought this would be done daily at least! I was disgusted, I even had to ask for her bed sheets to be changed!! Think u need to review this situation as this is where infections come from!!!