birmingham-heartlands-hospital

Birmingham Heartlands Hospital

Bordesley Green East, Birmingham, England, B9 5SS
 
1 2 3 4 5 84 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a carer
20th October 2020


Medical staff are human beings, they do their best to treat human being. But one has to understand. Provide better understanding to patients family. When someone is very sick.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
16th October 2020


Friendly staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th September 2020


I had my baby at heartlands and it was a fantastic experience. The staff were amazing and really listened to what I wanted and accommodated me in every way possible. They made sure my husband was there from the start and involved. They were lovely and I really felt they went above and beyond to make sure my baby was delivered safely and that I got the birth I wanted. The aftercare was also great, brilliant support with breastfeeding and timely checks on baby to make sure he was fine and that I could go home as soon as possible. Highly recommend. My midwives Helen and Julie were fantastic

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
30th August 2020


Wonderful

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th August 2020


The hospital do not have any sense of responsibility. I got a referral letter for cardiology department to arrange urgent appointment for heart failure clinic in early June. No one respond for me. Recently I received a letter for appointment in 14/9/2020 despite it was an urgent referral. Also in 21/09/2020 urology department called me as I got 3-4episodes of diffuse blood in urine with no pain or fever. They told me that somebody is going to call me in 24/08/2020 at 1100am to discuss my condition. No body has called me till now today 24/08/2020. I am a consultant doctor worked with them before for 5 years and they treating me like that what about other ordinary patients what they will do. Really completely unhappy about their quality of care given for me.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th July 2020


Excellent care from midwives Donna, Emily & Alex

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
27th May 2020


WHERE DO I BEGIN WITH THIS SO CALLED HOSPITAL YOU MAY HAVE THE BEST EQUIPMENT AROUND BUT YOU SURE HAVENT GOT THE STAFF AT ALL YES WE NO THE NHS IS STRETCHED BUT!!!!!!!!! MY WIFE WENT INTO LABOUR AROUND 10.30 YESTERDAY MORNING VERY FAST PACED LABOUR AS OUR BUNDLE OF JOY WAS BORN 5.48 THAT WAS THE HIGHLIGHT OF THE DAY.... THE SERVICE BY THE MIDWIFES WERE VERY POOR LEFT MY WIFE IN ALL HER BLOOD FOR OVER AN HOUR AND HALF!!!!!!! WAS TOLD THEY WILL BE IN TO CHANGE THE BED ONCE MY WIFE WAS WAS SHOWERED STILL NO ONE.... SO I TOOK IT UPON MY SELF TO PUT SOME GLOVES ON AND DO THERE JOB FOR THEM!!!!! ALONG WITH HELPING MY WIFE WHO WAS LEAKING STILL EVERYWERE FROM THE BIRTH OF OUR DAUGHTER DISGUSTING!!!!!!!!!......... WAITING 45 MINUTES FOR TOAST WHICH NEVER ARRIVED TO BE ASKED AGAIN ARE YOU HUNGRY WELL YES SHE IS!!!!! TO THEN BE AGAIN ASKED ARE YOU HUNGRY SHE SAID YESSS 45 MINS AGO THEN TO BE ASKED BY A DIFFRENT MIDWIFE AGAIN I MEAN COMEEEEE ON DID YOU HAVE TO MAKE THE LOAF TO PROVIDE A BIT OF TOAST!!!!!!!!!!!!! THE CHANGE OVER OF MIDWIFES FOR US WAS AND IS SHOCKING!!!!!!!!!! IT TOOK THEM AROUND THE SAME TIME IF NOT LONGER TO TELL US THE WEIGHT OF THE BABY TOO!!! TELL YOU WHAT DONT CHANGE MIDWIFES SO MUCH AND YOU MIGHT GET SOME WERE WITH PEOPLE IN LABOUR I MEAN WITH COVID 19 STILL HANGING AROUND LIKE A BAD SMELL THE HOSPITAL WASNT THAT BUSY FOR ALL THERE LAZY MISTAKES AND LACK OF CARE SHOCKINGGGGGGGGG!!!!!!! PAIN RELIEF FOR MY WIFE WAS MORE OR LESS BEGGED FOR AFTER THE BIRTH OF OUR DAUGHTER.....WHATS A COUPLE OF PARACETOMOL THE BIG ONE FOR US THO WAS THE ATTITUDE OFF ONE CERTAIN MIDWIFE!!!!!! WHO SPOKEN TO MY WIFE WHICH MADE HER CALL ME IN FLOODS OF TEARS MAY I ADD WITH AN ATTITUDE AFTER ASKING IS IT POSSIBLE FOR A BABYS MILK WITH AN ATTITUDE RESPONDED BACK TO MY WIFE NO SORRY WE DONT!!!!!!! PROVIDE!!!!!!! THEM!!!!!!! TRY BREAST FEEDING... ( MIDWIFE YES YOU DO BECAUSE WE WAS PROVIDED ONE WITH NO PROBLEMS WHEN SHE ARRIVED IN THE DELIVERY SUITE MY WIFE WAS CONSTANTLY TRYING OUR DAUGHTER TO NO JOY SO BASICALLY TO ME THAT IS DISGUSTING MANOR... AND ALSO VERY CONCERNING FOR NOT JUST OUR DAUGHTER BUT MANY OTHERS IN THE SAME HOSPTAL...... AND STILL HAVENT BEEN ABLE TO PICK MY WIFE AND DAUGHTER UP AS YET AGAIN THERE DRAGGING THERE FEET IN A NONE BUSY HOSPITAL AGAIN SHOCKING CARE OR LACK OFF!!!!!!!!!!!!!!! POOOOOORRRRRRRRRRRRRRRRRRR

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th April 2020


Pregnancy assessment unit - heartlands hospital I was in labour but the midwifes sent me home twice saying its the start of my labour and its irregular but I had my baby within 4 hours of them seeing me. The midwifes think they know a woman's body more than her, I had back labour that's why the machine wasn't catching my contractions but u need to listen to them mother to be especially if this is her 2+ child!!! All thanks to my husband who called the ambulance because of them humiliating me I refused to leave the house. I was in spontaneous labour by the time ambulance came and I was in hospital. I also have Gbs group strep b for which I need antibiotics during labour which I didn't get but thank god nothing happened to my newborn

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th April 2020


The best care I could have asked for and beyond. I had an elective c section during the Coronavirus and all the staff Provided the best care to ensure the wellbeing of me and my baby. I was apprehensive originally now I can say it was the best hospital stay of my life . Highly recommended to anyone who is anxious about a c section

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
3rd February 2020


Amazing experience, I’ve never felt so looked after and safe. I would definitely recommend to future women who experience c-sections. Thank you very much! I will never forget this experience

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

Short link to review Birmingham Heartlands Hospital: http://iwgc.net/eb3pd