Bordesley Green East, Birmingham, England, B9 5SS
I am always treated with dignity and care and have as much time spent with me that I want whenever I visit Heartlands (which is at least 4 times a year because of a blood condition that I have had for the last 7 years). My only criticism is with the amount of car parking spaces and the astronomical fees charged.
A and E treated elderly dad well but experience on ward dreadful. Hes been injured due to lack of basic H and S procedures. No clear care plan, poor communication, staff don't respond to his documented needs. I could go on. Formal complaint submitted as elderly mother had similar awful treatment on another ward couple of years back. No improvement.
We can not speak highly enough of the staff and care we received during my baby's treatment in neonatal. The nurses where always working hard but always made time to answer any questions or concerns we had and were friendly and professional.