Worthing Medical Group
Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery
1,048
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Worthing Medical Group
2014-12-17
Person
5
5
0
17th December 2014
The care was comprehensive , compassionate, professional, friendly, appropriate, affective and conclusive.
No room for improvement.
Worthing Medical Group
2014-12-17
Person
4
5
0
17th December 2014
Very informative.
Worthing Medical Group
2014-12-17
Person
4
5
0
17th December 2014
Came in for an asthma review and had the same doctor as I normally do; I appreciate the contingency.
She was helpful and upbeat happy to explain my medication and inhed my asthma condition to my daily life and secuson for a better understanding.
High;y recommend her.
Worthing Medical Group
2014-11-24
Person
3
5
0
Written by a patient
Written by a patient 24th November 2014
After calling the surgery at about 8:45 this morning after explaining my problem was given a telephone appointment for that morning .
At 1400 hrs with no call made i called the surgery again and was told there had been a mix up and the appointment had been made for 3 days time by a receptionist who was not very sympathetic and that nothing could be done. Then i requested to speak to the manager the tone changed and was asked to bear with her and would see if anything could be done and was soon told the duty doctor would ring me that afternoon. Thirty minutes latter I received a call and offered an appointment that afternoon to see a doctor. Reception needs to get its act together.
12th December 2014
Response from Worthing Medical Group
Thank you for taking the time to advise us of your experience. I am pleased that we eventually sorted out your problem and that our response was fast after you had rung us back. However I am sorry that we made a mistake and that you did not get a sympathetic response. We ensure all of our staff attend regular training and we will use this event as an example of how we can improve our service at the next training session.
Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Worthing Medical Group: http://iwgc.net/ejhnz