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Worthing Medical Group
2014-11-24
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Written by a patient
Written by a patient 24th November 2014
After calling the surgery at about 8:45 this morning after explaining my problem was given a telephone appointment for that morning .
At 1400 hrs with no call made i called the surgery again and was told there had been a mix up and the appointment had been made for 3 days time by a receptionist who was not very sympathetic and that nothing could be done. Then i requested to speak to the manager the tone changed and was asked to bear with her and would see if anything could be done and was soon told the duty doctor would ring me that afternoon. Thirty minutes latter I received a call and offered an appointment that afternoon to see a doctor. Reception needs to get its act together.
12th December 2014
Response from Worthing Medical Group
Thank you for taking the time to advise us of your experience. I am pleased that we eventually sorted out your problem and that our response was fast after you had rung us back. However I am sorry that we made a mistake and that you did not get a sympathetic response. We ensure all of our staff attend regular training and we will use this event as an example of how we can improve our service at the next training session.