Whitley Villa Surgery

Whitley Villa Surgery 2017-02-23 Person 1 5 0

So, phoned this morning to the surgery, got an appointment for the afternoon; I arrived 10 minutes earlier, checked in with receptionist who asked me to sit in the waiting room. At the time of my appointment, the receptionist asks for my details again...Ah she cannot find my appointment in the system! (When I checked in everything was apparently ok). She looks in the system and tells me that I have booked the appointment at another surgery (??? How on earth can that happen?). I ring the number I've phoned in the morning (I show her) and the phone rings at the surgery; she can see that. But, anyway she keeps saying I have phoned somewhere else (!?!?!?). She asks what my problem is, I tell her, and she asks me to take a sit again cause she can deal with that. Well, at least, they offered a solution! Five minutes later she asks me again about where I phoned and again all the same thing, to finally tell me she cannot get anybody to see me, until an hour later! She calls the manager and tells her, I refuse to go to the other surgery (?????She didn't even offered me the option!!! But good way of washing your hands!!). I also had a delay of 4 months and a half in being referred to the physio due to them not processing the referral (I have a letter from the manager accepting they dealt wrongly with my case). Do you need a GP, go somewhere else, this surgery is nothing but a source of problems, GPs change constantly...NHS please stop wasting the money with this surgery!

Whitley Villa Surgery 2016-11-14 Person 1 5 0

They need to change appointment system I phoned on 3 consecutive days Started phoning at 8am finally got answer at 8.40am to be told appointments all gone.I feel I have chest infection and feel quite poorly.Was told to phone 111.I am disgusted.

Whitley Villa Surgery 2016-04-18 Person 1 5 0

To get a same day appointment you need to call at 8am. You might be lucky and get through quickly and get your appointment or you might be unlucky and get through to the receptionist after 20min of ringing. Usually after this time they run out of appointments so you are asked to ring next day. "Try again tomorrow to see if you are the lucky winner!". You are not offered an emergency appointment. Surprisingly today I was advised to go to the pharmacist as they are medically trained! I feel that is quite a negligent advice from the receptionist. This surgery needs to review urgently their appointment system.

Whitley Villa Surgery 2015-10-11 Person 4 5 0

I've been a patient at this surgery and seen many changes to staff and procedures. All staff, whether it be doctors, nurses, office staff, I've found them helpful and willing to help and discuss my options. Trying to get an appointment 1st thing in the morning is the only thing I've found trouble with on & off over the years - sometimes it can be approx 30 minutes before being able to get through and then not being able to get an appointment for that day whilst other times I get straight through. Now that online booking is available it does make an improvement. Online ordering of repeat prescriptions is good.

Whitley Villa Surgery 2015-09-06 Person 2 5 0

I joined the Whitley Villa Surgery recently and have had a catalogue of problems about which I wish to make a formal complaint. The problems are listed below: 1. I have been a Type 1 Insulin diabetic for over 40 years now. 2. The Diabetes Nurse tried to give me a One Touch glucose meter despite me using a much better meter called an ACCU-CHEK Aviva Expert for many years. I know it is better because I compared the User manual of the One touch with the User Manual of the ACCU-CHEK Aviva Expert. 3. She would only give me one when she asked if I counted Carbohydrates. I had been doing this following being on a DAFNE course several years ago. (The One Touch and strips maybe cheaper but in the long term the ACCU-CHEK Aviva Expert will give better control over many years). 4. When the GP saw me I virtually had to say I would change my surgery if she was not prepared to prescribe the strips for the ACCU-CHEK Aviva Expert. 5. The first time I visited the surgery to see a doctor I arrived 10 minutes early and registered on the Computer in the waiting room but being new I did not realise I had to go upstairs. 6. After 20 minutes the Receptionist was very rude when she said to me “You did it wrong, I will register you and you must go upstairs”. When in fact I had registered correctly but being a new patient I had missed the message to go upstairs. Do you tolerate this kind of behaviour from your staff? 7. Then the Locum doctor said that she would fit me in but did not do this because I had to wait for more than an hour when there were no patients left in the waiting room. 8. The locum doctor was good when I said I was diagnosed as Bipolar 2 and needed a referral to a Psychiatrist as I was seeing one where I used to live in Bracknell. So she did this. 9. There have been several problems with prescriptions between your surgery and Lloyds in Christchurch Road and Milman Road. 10. You yourself printed out the repeat prescription and it has an error on it. My insulin needles should be 5mm x 31 Guage but what you printed out for me last week states 5mm x 30 Guage and not 31 guage which has caused confusion to the Pharacies! 11. Today at 6.17pm I went to your surgery and tried to speak to the receptionist. She said we were closing and would I come back tomorrow. So I said No as what I had to say would only take 2 minutes. Begrudgingly she made a note of what I had to say. But did not write it all down correctly. She stopped at BD Micro-Fine + 5mm. She should have written BD Micro-Fine + 5mm 31 Guage. On the Box of needles at the bottom is also written 0.25mm (31G) x 5mm. However your surgery hours are open till 6.30 pm and should not turn patients away any earlier which is what she tried to do at 6.17 pm. Again poor behaviour even when I asked at the beginning “How are you?” 12. The Patient Access link does not work for the whole of the weekend so you cannot for example request a prescription at weekends nor make an appointment to see any staff.