Whitley Villa Surgery 2017-02-23 Person 1 5 0

So, phoned this morning to the surgery, got an appointment for the afternoon; I arrived 10 minutes earlier, checked in with receptionist who asked me to sit in the waiting room. At the time of my appointment, the receptionist asks for my details again...Ah she cannot find my appointment in the system! (When I checked in everything was apparently ok). She looks in the system and tells me that I have booked the appointment at another surgery (??? How on earth can that happen?). I ring the number I've phoned in the morning (I show her) and the phone rings at the surgery; she can see that. But, anyway she keeps saying I have phoned somewhere else (!?!?!?). She asks what my problem is, I tell her, and she asks me to take a sit again cause she can deal with that. Well, at least, they offered a solution! Five minutes later she asks me again about where I phoned and again all the same thing, to finally tell me she cannot get anybody to see me, until an hour later! She calls the manager and tells her, I refuse to go to the other surgery (?????She didn't even offered me the option!!! But good way of washing your hands!!). I also had a delay of 4 months and a half in being referred to the physio due to them not processing the referral (I have a letter from the manager accepting they dealt wrongly with my case). Do you need a GP, go somewhere else, this surgery is nothing but a source of problems, GPs change constantly...NHS please stop wasting the money with this surgery!