Share review of Whitley Villa Surgery

Whitley Villa Surgery 2015-09-06 Person 2 5 0

I joined the Whitley Villa Surgery recently and have had a catalogue of problems about which I wish to make a formal complaint. The problems are listed below: 1. I have been a Type 1 Insulin diabetic for over 40 years now. 2. The Diabetes Nurse tried to give me a One Touch glucose meter despite me using a much better meter called an ACCU-CHEK Aviva Expert for many years. I know it is better because I compared the User manual of the One touch with the User Manual of the ACCU-CHEK Aviva Expert. 3. She would only give me one when she asked if I counted Carbohydrates. I had been doing this following being on a DAFNE course several years ago. (The One Touch and strips maybe cheaper but in the long term the ACCU-CHEK Aviva Expert will give better control over many years). 4. When the GP saw me I virtually had to say I would change my surgery if she was not prepared to prescribe the strips for the ACCU-CHEK Aviva Expert. 5. The first time I visited the surgery to see a doctor I arrived 10 minutes early and registered on the Computer in the waiting room but being new I did not realise I had to go upstairs. 6. After 20 minutes the Receptionist was very rude when she said to me “You did it wrong, I will register you and you must go upstairs”. When in fact I had registered correctly but being a new patient I had missed the message to go upstairs. Do you tolerate this kind of behaviour from your staff? 7. Then the Locum doctor said that she would fit me in but did not do this because I had to wait for more than an hour when there were no patients left in the waiting room. 8. The locum doctor was good when I said I was diagnosed as Bipolar 2 and needed a referral to a Psychiatrist as I was seeing one where I used to live in Bracknell. So she did this. 9. There have been several problems with prescriptions between your surgery and Lloyds in Christchurch Road and Milman Road. 10. You yourself printed out the repeat prescription and it has an error on it. My insulin needles should be 5mm x 31 Guage but what you printed out for me last week states 5mm x 30 Guage and not 31 guage which has caused confusion to the Pharacies! 11. Today at 6.17pm I went to your surgery and tried to speak to the receptionist. She said we were closing and would I come back tomorrow. So I said No as what I had to say would only take 2 minutes. Begrudgingly she made a note of what I had to say. But did not write it all down correctly. She stopped at BD Micro-Fine + 5mm. She should have written BD Micro-Fine + 5mm 31 Guage. On the Box of needles at the bottom is also written 0.25mm (31G) x 5mm. However your surgery hours are open till 6.30 pm and should not turn patients away any earlier which is what she tried to do at 6.17 pm. Again poor behaviour even when I asked at the beginning “How are you?” 12. The Patient Access link does not work for the whole of the weekend so you cannot for example request a prescription at weekends nor make an appointment to see any staff.