50 Victoria Road, Worthing, W Sussex, England, BN11 1XE
Also known as: Victoria Road Surgery based at Durrington Health Centre
My Husband came on Tuesday concerned about a very bad gash to his leg, and he was was given a second lot of antibiotics and given a note to give to the receptionist to make an appointment to see a nurse to dress his wound. His appointment is not until FRIDAY in the meantime he is in great pain walking around with an open wound that is constantly weeping!!! furthermore he has DVT and is on Apixaban. so disappointed in lack of care unbelievable
Hi - I'm very sorry to hear this, we do try to squeeze everyone in where we can, it is difficult sometimes and our nurses become fully booked quickly, if you would like to contact the surgery we would be happy to look into this further for you, I hope your husbands leg is healing well, and would be happy to talk this through with you. Thanks
I found the Practice Nurses to be very caring and professional when dealing with the open wound on my arm. I cannot rate them highly enough. I do not see how they could improve to give greater care as they are already doing a fantastic job. Just keep on what you are doing! A VERY grateful patient
Thank you for your lovely comments, i will pass this on to the nurses, they do a fantastic job and we are lucky to have them, thanks again its always nice to hear such kind words.
I moved to this surgery about a year ago and have nothing but praise for everyone. One never feels rushed or a nuisance and the reception staff are brilliant, discrete and empathetic. I recently had a appointment with a doctor who was running very late, and the receptionist announced this, with an apology, keeping us all informed. Then when my turn came, the doctor, while obviously feeling the stress of being behind, was patient beyond belief and I had no feeling that I was being rushed so she could catch up on her clinic. Such a lovely approach all round and a welcome change from my previous surgery. I also like that they can automatically text appointments to your phone plus give a reminder. Keep up the great work everyone :)
Good afternoon, thank you for taking time to write such a lovely comment, im so glad that you are finding the surgery helpful, and professional, I will pass on your comments to the whole team. From time to time our doctors do run over and need to give a bit of extra time, to a pateint and its so helpful when anyone waiting understands this and is patient, so thank you also.
The patient (my mother) was taken ill and I was impressed by the service provided by the receptionists at the surgery. I received a quick response, the doctor rang me back within 35 minutes. She was understanding and made a sensible, risk-averse decision to see my mother the same day. The doctor was also very caring to my mother when she saw her.
Thank you so much for taking this time to feedback. We are so glad that we were able to help and hope your mother makes a good recovery
Had very helpful advice from the nurse practitioner, Ann, in a caring atmosphere. Thank you.
So pleased. Anne joined us one year ago and is really enjoying her role working alongside the Doctors. Its lovely for her to receive such positive feedback. Thank you