50 Victoria Road, Worthing, W Sussex, England, BN11 1XE
Also known as: Victoria Road Surgery based at Durrington Health Centre
The patient (my mother) was taken ill and I was impressed by the service provided by the receptionists at the surgery. I received a quick response, the doctor rang me back within 35 minutes. She was understanding and made a sensible, risk-averse decision to see my mother the same day. The doctor was also very caring to my mother when she saw her.
Thank you so much for taking this time to feedback. We are so glad that we were able to help and hope your mother makes a good recovery
Had very helpful advice from the nurse practitioner, Ann, in a caring atmosphere. Thank you.
So pleased. Anne joined us one year ago and is really enjoying her role working alongside the Doctors. Its lovely for her to receive such positive feedback. Thank you
I recently moved GP surgeries after moving house. Each time I've called Victoria road surgery my call has been answered immediately which was amazing and in stark contrast to our previous 'outstanding' surgery - rather than being left on hold indefinitely. All staff have been helpful and friendly and I secured an appt at Durrington HC same day which was great. Great service, making such a difference.
Thank you. Our patients have fed back that they do not want an answer phone system. Whilst this does mean the phone can be engaged, once it does ring we trust our team will answer it immediately and your call can be managed. Its very kind of you to take the time to feed this back, it matters a great deal to this team that we do a good job for our patients. Thank you again
Everything was good. My problems were thoroughly explained to me so I understand the condition I have been with this surgery only a few weeks and am really happy I made the transfer from my old surgery.
Many thanks indeed. Good to hear we are helping.
The attitude, demeanour and attention of Dr Woolley was absolutely fantastic. She interacted with my 5 year old in such an amazing manner that my daughter actually had a full conversation which never happens with strangers! An asset to the practice.
Thank you so much. Dr Woolley was really very pleased to read this feedback.